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Customer Feedback / Questionnaire
We would love to hear your thoughts or feedback on how we can improve your experience!
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How long have you been a customer of aPlus?
Less than six months
Six months to a year
1-2 years
More than 2 years
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What Out of School Care services do you use with aPlus?
Morning Care
After School Care
School Holidays: Explorers
School Holidays: Awatea
School Holidays: Holiday Fun
What aspects of aPlus After School Care does your child enjoy?
Sports
Crafts
Art
Leaders
Afternoon Tea
Interacting with other children
What aspects of aPlus School Holiday programmes does your child enjoy?
Sports
Crafts
Art
Trips: Movies
Trips: Adventure
Trips: Nature
Trips: Fun (Flip City, Daytona, Laser Tag, High Ropes etc)
How likely are you to recommend aPlus to others?
Not at all likely
1
2
3
4
5
6
7
8
9
10
Extremely likely
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Overall, how satisfied or dissatisfied are you with the care aPlus provides for your child/ren?
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
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Which of the following words would you use to describe our care? Select all that apply.
Reliable
Caring
High quality
Respectful
Poor qality
Unreliable
How well does our service meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
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How would you rate the value for money of the product?
Excellent
Above average
Average
Below average
Poor
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How responsive have we been to any questions or concerns about our service?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
Clear selection
Do you use our online customer facility My aPlus?
Yes
No
Clear selection
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