STUDENT SATISFACTION SURVEY
This survey was conducted to determine student satisfaction with the services of lecturers and education staff of the Bachelor of Mathematics Education Program of Faculty Tarbiyah and Education UIN Sunan Ampel Surabaya.
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Student Entering Year *

Reliability: the ability of lecturers and education staff to provide services

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Responsiveness: the willingness of the lecturers and education staff to helps students and provide services quickly *
Assurance: the ability of lecturers and education staff to give confidence to students that the services provided are by the provisions *

Empathy: willingness/ caring for lecturers and education staff to pay attention to students

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Tangible: student assessment of the adequacy, accessibility, quality of facilities and infrasturcture

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Suggestions for future improvements
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