COVID IMPACT & RECOVERY SURVEY 2
What type of organisation do you work in?
Organisation Name
What is your job title?
What was the annual PRM Traffic last year (2019)
By quarter what percentage of PRM Traffic have been assisted this year compared to the same period in 2019?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 2020
Q2 2020
Q3 2020
Clear selection
What percentage of the 2019 PRM traffic do you anticipate moving forward?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q4 2020
2021 (year)
Clear selection
How long do you anticipate until a total PRM traffic recovery?
Scale of challenges Moving forward in 2021
Very Difficult
Difficult
Neither Difficult/nor Easy
Easy
Very Easy
Maintaining Synergy between all stakeholders
Supplier Engagement and Flexibility
Staff Retention / Job Security
Realigning service objective
Nurturing passenger trust
Contractual Obligations/expectations
Managing the instability of PRM passenger numbers
Passenger Satisfaction/Experience
Any other key challenges envisioned?
What is your organisation focusing on right now as a top priority
Clear selection
Any other priorities?
What staffing changes have occured in your organisation since the outbreak of COVID-19?
0%
10%
20%
30%
40%
50%
60%
70%
80%
Volume of Staff reductions this year
Volume of staff reductions anticipated in 2021
Volume of Staff repurposed into other roles
Clear selection
Accessible Service Delivery During Covid-19
Yes
No
Unsure
Do you have a long-term plan to reinstate staff?
Were contractual agreements/ SLAs adjusted during this period?
Have your PRM Passenger ratings gone up?
Have your PRM Passenger ratings gone down?
Have there been any significant structural changes to the service??
Are you planning on making significant changes to your PRM operation?
Clear selection
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