Royqueen Technical Concerns
Hello,

We want to make sure that Royqueen systematically addresses your technical concerns. In order for us to give you an efficient after sales service, kindly fill-out this form and answer each question clearly. You will receive an email or a phone call from our dedicated Technical Team within 72 hours.

Please note that technical assistance may take up to 2-3- business days depending on your technical concern.

For SMARTPHONES & TABLETS >> Warranty period is for one (1) year and seven (7) days replacement.

For Bluetooth Speakers, Powerbanks, Headset and other accessories >> Warranty period is for one (1) year and seven (7) days replacement.

How does the warranty work?
- Bring the item with the box and full accessories together with the receipt to the nearest Royqueen branch in your area.

What is covered by our warranty?
- Factory/Manufactured defect item- within that period that your item develops a fault then Royqueen will repair it unless it determines that you are to blame or that you have invalidated your warranty in some way.

What is not covered by our warranty?
- Items mishandled, If the fault occurred due to an accident, misuse, exposure to liquid or any other external factor that you could be held responsible for, then Royqueen will not be honoring the warranty.

Note: Royqueen, still has the final decision regarding the acknowledgement of warranty.

Terms and Conditions:
1. No receipt provided automatically voids warranty terms and conditions.
2. Date indicated on your receipt should be strictly followed.
3. For replacement please bring the item, full accessories and receipt.

Email address *
CUSTOMER DETAILS
Full Name *
Your answer
Contact Number *
Your answer
Sales Invoice # *
Your answer
Date in the receipt *
MM
/
DD
/
YYYY
Item Receiving Date *
MM
/
DD
/
YYYY
Item Name & Color *
Example: Royqueen Basicphone / White
Your answer
TECHNICAL CONCERN DETAILS
Please indicate the complete details of the item defect or problem to avoid delays in processing your concern.

Examples:
Not working; broken earpiece.
Not Charging.
USB port not functioning.
Cannot Detect Device.

Technical Concern *
Your answer
Nearest Branch? *
Your answer
for example: SM MEGAMALL
Where did you avail or purchase the item? *
EX: Royqueen Website
Your answer
FOR OTHER TECHNICAL CONCERN
Contact:
0943-366-3708 (Technical Support & Specification)
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