Bayawan Water District - Client Satisfaction Measurement (CSM) Survey

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

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Client Type

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Date: 

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Sex:

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Region of residence:
Service Availed *

INSTRUCTIONS: Choose your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1. Which of the following best describes your awareness of a CC?

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CC2. If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?
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CC3. If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?

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For SQD 0-8, please choose the best that corresponds to your answer.


SQD0. I am satisfied with the service that I availed.

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SQD1. I spent a reasonable amount of time for my transaction.

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SQD2. The office followed the transaction’s requirements and steps based on the information provided.

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SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.

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SQD4. I easily found information about my transaction from the office or its website.

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SQD5. I paid a reasonable amount of fees for my transaction.

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SQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction.

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SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.

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SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

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