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REA-CS IT Support Monitoring
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* Indicates required question
Email
*
Your email
Employee code
*
Your answer
Laptop or Desktop Number
*
Your answer
Anydesk Code
*
Your answer
Suspected Problem Category
*
Hardware Issue (SLA < 24 hours if parts are available)
Application Issue (SLA < 2 hours)
Internet Issue (SLA < 12 hours)
System Issue (SLA < 6 hours)
Account Issue (SLA < 30 min)
Website Issue (SLA < 1 hour)
Policy Issue (SLA < 2 hours)
Network Issue (SLA < 30 min)
Others
Problem Description
*
Your answer
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