Queens North BCO Remote Learning Support Ticket
If you are struggling with any aspect of Remote Learning, we want to help! Please note that you also can (and should) call the DOE Help Desk at 718-935-5100 or submit a Help Desk ticket online: https://servicecenter.nycenet.edu/

Borough Office Staff will also be monitoring a Google Hangouts Meet daily M-F, from 7 am to 5 pm. Please also consider dropping in there to get your question answered quickly in real time, before submitting this form.

Note that this form is NOT for students or families. Please call the DOE Help Desk at 718-935-5100 or contact your child's school.
What is your name? *
Your answer
What is your school DBN? *
What is your DOE e-mail? *
Your answer
What is the best way to get in touch with you? Please also include the best time to reach you. *
If possible, let us know if you feel comfortable if we reach out through Microsoft Teams or Google Hangouts, so that we can talk in real time and share your screen. If your question can be answered with an e-mail, we'll write to your DOE e-mail. Or, if absolutely necessary, leave us a phone number and we will give you a call.
Your answer
What type of issue are you having? *
Please describe the issue you're having, what device/browser/platform you're using, and what you've already tried. The more specific you are, the better we might be able to help! *
Your answer
If your issue is resolved after you submit, please click the link in your email to return here and mark "resolved". *
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