Database Trouble Report
Please help us fix the problem you're having by giving us as much of these details possible.
Your name and 8-digit UH number.
Enter your phone number.
Please describe the problem you are experiencing.
Tell us the steps you followed to access the database. Include any error message, or send a screen image to
Date and time when you experienced the problem.
The web page from which you tried to connect to the database.
Please provide us with the URL of the web page that has the link you clicked on.
Are you having difficulty with all the database or just some of them?
If you are only having difficulty with one or a few databases, please tell us which ones.
The UH Login Screen
Does a second, different login screen appear after you log in at the brown UH Login screen?
I got stuck at the brown UH Login screen.
I never get to the brown UH Login screen.
Where is your computer located?
Were you using your home computer with your own Internet service? Or a computer at your workplace? Sometimes work networks have firewalls that cause difficulties. Computers in another library, on a K-12 school campus, or in a military facility might also have connection problems.
Which web browser are you using when you have the problem?
Check all that apply. Hint – if you're having problems with one browser in particular, try clearing your browser cookies. and if that doesn't work, try clearing your cache, temporary files, browser history, etc.
All browsers on my computer are affected.
Microsoft Internet Explorer
What kind of computer or device are you using when you have the problem?
What is your IP address?
From the computer that is having the problem, please visit
to find the IP (Internet Protocol) address.
Send me a copy of my responses.
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