Database Trouble Report
Please help us fix the problem you're having by giving us as much of these details possible.
Email address *
Your name and 8-digit UH number. *
Your answer
Enter your phone number.
Your answer
Please describe the problem you are experiencing. *
Tell us the steps you followed to access the database. Include any error message, or send a screen image to
Your answer
Date and time when you experienced the problem. *
Your answer
The web page from which you tried to connect to the database. *
Please provide us with the URL of the web page that has the link you clicked on.
Your answer
Are you having difficulty with all the database or just some of them? *
If you are only having difficulty with one or a few databases, please tell us which ones.
Your answer
Can you connect to the Hawai'i Voyager online library catalog at ? *
If the search screen did not appear, please describe what happened.
Your answer
The UH Login Screen
Does a second, different login screen appear after you log in at the brown UH Login screen? *
Where is your computer located? *
Were you using your home computer with your own Internet service? Or a computer at your workplace? Sometimes work networks have firewalls that cause difficulties. Computers in another library, on a K-12 school campus, or in a military facility might also have connection problems.
Your answer
Which web browser are you using when you have the problem? *
Check all that apply. Hint – if you're having problems with one browser in particular, try clearing your browser cookies. and if that doesn't work, try clearing your cache, temporary files, browser history, etc.
What kind of computer or device are you using when you have the problem? *
Your answer
What is your IP address?
From the computer that is having the problem, please visit to find the IP (Internet Protocol) address.
Your answer
Other comments?
Your answer
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