Commuter Refund Request
Please complete this form to submit your refund request.
Once your details have been received, your request will be processed within 30 days.
All refund requests will be completed on a pro rata basis for the period used and the remaining value returned to you. If you have any questions regarding the refund process, please contact our Commuter team via
What is your Mobile Number on your account?
Are you a Kings Ferry or Clarkes of London customer?
Clarkes of London
What region is your ticket for?
Vigo/New Ash Green
What ticket type do you hold?
Annual season ticket
6 month ticket
60 single journeys
40 singles/20 returns
10 singles/5 returns
4 day ticket
Online wallet funds
When did you last use your ticket?
What is the reason for surrendering your ticket?
What is your account number of your bank account you are wishing the refund to go to?
What is the sort code of your account?
What is the Name on the account?
Is there any other information we should know about your refund request?
A copy of your responses will be emailed to the address you provided.
Never submit passwords through Google Forms.
This form was created inside of National Express Group PLC.