Shelter Data Service Issues
DOE iPads are able to connect through to the internet both through WiFi and through an included data plan (serviced by T-Mobile).  In some shelters, users may notice that when trying to access T-Mobile's data plan, they experience limited data signal (they don't have enough bars or the connection is very slow).

When you fill out this form, we can do an assessment of your site in partnership with T-Mobile to see if we can make the signal stronger.  

If the iPad user is experiencing other problems connecting (apps won't download, password issues, etc.) please use this form to submit a request for help:  https://www.nycenet.edu/technicalsupportforfamily
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Name of staff member submitting request *
Title of staff member submitting request *
Email of staff member submitting request *
Phone number of staff member submitting request *
Shelter Name *
Shelter Address *
Approximate number of students / families reporting difficulty getting online because of limited data service (few or no bars). *
Please share  any “dead zones” identified in the building (e.g. - the side of the building closest to XYZ Ave, or the lower 2 floors) *
Do you have service issues outside of the building? *
Do you have service issues inside the building? *
Has the DOE Help Desk or DOE DIIT been made aware of these concerns already?   *
If yes, please describe any action been taken by Has the DOE Help Desk, DOE DIIT and / or T-Mobile to try and address data access issues.
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