Website chatbot - Internal Feedback

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Overall Rating *

Poor

Excellent

Browser & device *

Desktop/Laptop (Windows)

Desktop/Laptop (macOS)

Desktop/Laptop (Linux/Chromebook)

iPhone (iOS)

Android phone

iPad (iPadOS) / Android tablet

Which browser? *

Chrome

Microsoft Edge

Safari

Other:

Was any ad blocker, script blocker, or VPN on? *

Yes – Ad blocker

Yes – Script blocker (NoScript/uMatrix)

Yes – VPN / corporate proxy

Not sure

Which paths did you take? *

Asked an FAQ and got an answer

Asked an FAQ but it misunderstood me

Requested a human / typed “talk to human”

Connected to an agent (live chat)

Gave my details (lead capture)

Booked/saw “Schedule a call” step

Stopped / exited before finishing

Why did you exit or get blocked?

Didn’t understand my question

Too many questions / too slow

Validation felt harsh / broken

Couldn’t find human handoff

Technical error (free-text below)

Other:

Clear selection

Accuracy of answers *

If wrong, paste answer

Handoff clarity

Clear selection

Time to connect /response message

Clear selection

Lead Capture experience

Clear selection

Any sugestions/bugs?

Submit

Clear form

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Forms

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