iSchool Technical Support Form
Check the SJSU System Status page for current information on university technology systems: http://systemstatus.sjsu.edu/
Your first and last names: *
Your email address *
Review your entry carefully. We cannot reply if the email address is incorrect.
Your phone number for contact regarding this issue:
Mark your status below.
If you are not affiliated with the School of Information (iSchool), please use the eCampus help form here: https://isupport.sjsu.edu/helpdesk/Incident/New
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Which technology tool is related to your support request? *
Describe the issue. *
Include as many details as possible.Screenshots are VERY helpful in allowing us to quickly assess problems visually. If you are receiving an error message or experiencing strange behavior, please take screenshots and send the screenshots to ischool-canvas-admin-group@sjsu.edu
Date of problem:
Approximate time:
What is your computer's operating system version?
Which browser and version are you using?
If you are unsure about how to check this, do a web search to find the instructions. Also, try using a different browser and see if it resolves your technical issue.
Which Internet Service Provider (ISP) are you using? *
If you are unsure about how to check this, do a web search to find the instructions. Also, try using a different browser and see if it resolves your technical issue.
Did you disable the firewall, anti-virus, anti-malware, or Internet security program if the program uses one?
You can find this software by checking your list of installed programs. Security software provides anti-malware, anti-phishing, firewall, and other protective services. Examples includes Norton Internet Security, Microsoft Security Essentials, Malware Byes, and Sophos Anti-virus.
Which type of Internet service are you using?
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For any problem with Zoom web conferencing, try using a wired / network cable connection instead of a wifi connection. Test and confirm whether or not this helped.
Course number and section *
Course instructor name *
Semester *
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