Grievances & Complaints
This form is for parents or caregivers of clients to submit a formal complaint or grievance to Radiant Kids Therapy regarding their child's services or anything related to Radiant Kids Therapy's provision of those services. 

In most cases, when appropriate, we ask that parents/caregivers first attempt to address the issue directly with the team member involved.  When this does not lead to a resolution, you may reach out to us directly at radiantadmin@radiantkidstherapy.com or fill out this form. 
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First and last name of person filling out the form *
Relationship to client *
Email Address *
Phone # *
Client name (first name, last initial) *
Please describe the grievance or complaint, including the name of the therapist, therapy assistant or other staff member involved. 
What attempts have you made (if any) so far to address this issue directly with the therapist, therapy assistant or other staff member involved?  *
When are the best times to reach you? *
A representative from our Management Team will respond to you to confirm receipt of this within 72 business hours.  If a resolution is applicable or needed, we will investigate the issue(s) described above and will reach back out to you within 30 days of the submission of this form to follow up and discuss further, as needed. 

We are sorry to hear you have had a negative experience.  Radiant Kids Therapy strives to provide the highest level of services in everything we do, and we take your grievance/complaint very seriously.  Thank you for allowing us the opportunity to improve our services; we will be back in touch with you soon. 
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