Kentucky Bank Customer Survey
Which Kentucky Bank location do you use most often? Please choose from the following locations:
Do you think of Kentucky Bank as your primary bank?
If we are not your primary bank, what can we do to become your primary bank?
Your answer
What type of account do you have with us? (check all that apply)
How satisfied were you with the service you received from your chosen branch?
Treated in a friendly and courteous manner.
Very Dissatisfied
Very Satisfied
Knowledgeable of the bank's products and services.
Very Dissatisfied
Very Satisfied
Showed a willingness to listen and respond to your need.
Very Dissatisfied
Very Satisfied
Service was fast and effective.
Very Dissatisfied
Very Satisfied
Treated as a valued customer.
Very Dissatisfied
Very Satisfied
Bank representative was available when needed.
Very Dissatisfied
Very Satisfied
Do you have any remarks you would like to add concerning the service you have been receiving from us?
Your answer
If you have spoken with someone from our Customer Service Center, how was the call handled?
My call was handled promptly.
Very Dissatisfied
Very Satisfied
The person who was helping me understood my problem.
Very Dissatisfied
Very Satisfied
My question or problem was handled to my satisfaction.
Very Dissatisfied
Very Satisfied
If you had to leave a message, how quickly was your call returned?
Thank you for sharing your experience with us. To improve our service or to explain a concern, we would like to be able to respond or provide additional information related to your comments. Would you prefer our response be by:
Please note that this is an anonymous survey. If you would like to be contacted, please include your phone number or email address below.
Your answer
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