Kentucky Bank Customer Survey
Choose the location where you received service. *
Do you think of Kentucky Bank as your primary bank?
Clear selection
What type of account do you have with us? (check all that apply)
Please rate your level of satisfaction regarding the service you received.
Treated in a friendly and courteous manner.
Very Dissatisfied
Very Satisfied
Clear selection
Knowledgeable of the bank's products and services.
Very Dissatisfied
Very Satisfied
Clear selection
Showed a willingness to listen and respond to your need.
Very Dissatisfied
Very Satisfied
Clear selection
Service was fast and effective.
Very Dissatisfied
Very Satisfied
Clear selection
Treated as a valued customer.
Very Dissatisfied
Very Satisfied
Clear selection
Bank representative was available when needed.
Very Dissatisfied
Very Satisfied
Clear selection
Do you have any remarks you would like to add concerning the service you have been receiving from us?
If you have spoken with someone from our Customer Service Center, how satisfied were you with the way the call was handled?
My call was handled promptly.
Very Dissatisfied
Very Satisfied
Clear selection
The person who was helping me understood my problem.
Very Dissatisfied
Very Satisfied
Clear selection
The manner in which your problem or issue was handled.
Very Dissatisfied
Very Satisfied
Clear selection
If you had to leave a message, how quickly was your call returned?
Occasionally, we would like to be able to respond or provide additional information related to your survey responses. Please choose your preferred method of contact:
This is an anonymous survey. If you would like to be contacted, please include your phone number or email address below.
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