PCA/Sitter Professionalism, Communication and Boundaries Quiz

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What is a sign that a boundary may be crossed?

7 points

A. Saying “Good morning”

B. Giving the client your personal phone number

C. Calling the client by name

D. Helping with bathing

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Which example shows ethical care?

7 points

A. Giving medications without a license

B. Respecting a client’s choices and dignity

C. Ignoring tasks you don’t like

D. Telling others about the client’s condition

Clear selection

If a client asks you to keep a secret that involves their safety, you should:

7 points

A. Agree and not tell anyone

B. Explain you must share it with your supervisor for their safety

C. Tell their roommate

D. Wait until your shift end

Clear selection

The best way to communicate with a non-verbal client is to:

7 points

A. Avoid eye contact

B. Talk only to the nurse

C. Use pictures, gestures, and facial expressions

D. Wait for them to write

Clear selection

Which of the following is a professional boundary?

7 points

A. Accepting gifts from a client

B. Telling a client about your personal problems

C. Keeping the relationship focused on the client’s care

D. Visiting the client on your day off

Clear selection

When documenting client care, which is correct?

7 points

A. Use nicknames and opinions

B. Write in pencil so it can be changed

C. Record only what you observed or did—factually and clearly

D. Leave blanks for the nurse

Clear selection

If a client is hard to understand due to speech issues, you should:

7 points

A. Pretend to understand

B. Avoid talking to them

C. Be patient, ask them to repeat, or use written tools

D. Finish their sentences

Clear selection

When entering a client’s room, the FIRST thing you should do is:

7 points

A. Knock and introduce yourself

B. Sit down without saying anything

C. Start care immediately

D. Turn on the TV

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When should you report a change in a client’s behavior or mood?

7 points

A. At the end of the week

B. Only if they’re crying

C. As soon as you observe it

D. Never—it’s not your job

Clear selection

When a client shares personal information with you, you should:

7 points

A. Share it with coworkers for fun

B. Keep it confidential unless it affects their care

C. Tell the client’s family immediately

D. Post it on social media

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What is the BEST way to communicate with a client who is hard of hearing?

7 points

A. Talk loudly and quickly

B. Face the client, speak clearly, and use gestures if needed

C. Write everything down

D. Shout from across the room

Clear selection

A client makes an inappropriate comment toward you. What should you do?

7 points

A. Laugh it off

B. Set a respectful boundary and report to your supervisor

C. Ignore it every time

D. Make a similar comment bac

Clear selection

If a client tells you they are being mistreated by a family member, what do you do?

7 points

A. Report the concern to your supervisor immediately

B. Keep it secret as requested

C. Wait to see if it happens again

D. Talk to the family membe

Clear selection

How should you respond if a client becomes angry or frustrated?

7 points

A. Argue back

B. Stay calm, listen respectfully, and report concerns if needed

C. Walk away without responding

D. Blame another caregiver

Clear selection

Type your name below

If a client refuses care that was ordered, what is the correct response?

7 points

A. Force them to comply

B. Respect their decision and report to your supervisor

C. Skip documentation

D. Argue until they agree

Clear selection

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