Thank you for your interest in our Creative AI for Service Excellence: Enhancing Customer Experience through Visual and Multimedia Innovation course.

What You'll Learn:

• Create customised visual content using AI tools such as DALL·E and Canva Magic Media to develop product demonstrations, service guides, and promotional materials. These visuals will simplify information, match customer preferences, and help customers better understand and trust the organisation’s offerings.
• Create personalised AI-generated videos using tools such as Synthesia or Pictory. They will produce video messages for onboarding, post-purchase follow-ups, and loyalty engagement to build stronger customer connections and encourage long-term loyalty.
• Apply AI-powered visual storytelling to support service recovery, including personalised apology videos and problem-solving visuals. Ensure all content aligns with the organisation’s brand voice to rebuild trust and enhance the overall customer experience.

Duration: 2 Days (9am-6pm)
Course Fee: $900 (before subsidy)  

Nett Fee after SSG Funding
Singapore Citizen 40 years old and above - $270.00
Singapore Citizen 21-39 years old - $450.00
Singapore PR 21 years old & above - $450.00
Singapore Citizens can use SkillsFuture Credit (SFC) to pay for the nett fee ($270 / $450)