The Supply Chain Management Critical Success Factors Study

For many companies, managing their supply chain has become increasingly central to their business success. From that perspective, it is crucial to investigate and identify appropriate supply chain practices for today’s business environment. We call these practices, the Critical Success Factors (CSF) for supply chain management (SCM).

The purpose of this study is to:
1) identify CSFs affecting SCM in an organization,
2) explore CSFs affecting collaboration and information sharing in SCM,
3) examine SCM performance, and
4) recommend appropriate best-practice supply chain strategies.

This questionnaire should take around five minutes to complete. Questionnaire data will be reported in summary form only and any data pertaining to individuals or individual firms will be treated as confidential. At the end of the survey you have the option to leave your contact information. If you do so, we will send you a whitepaper with our summary and analysis once the study is completed.

Thank you very much for your time and support of our study!



Gary Gaukler, Ph.D. • Drucker School • Claremont Graduate University • gary.gaukler@cgu.edu
Ik-Whan Kwon, Ph.D. • John Cook School of Business • Saint Louis University • kwoni@slu.edu
Chang Won Lee, Ph.D. • School of Business • Hanyang University • leecw@hanyang.ac.kr

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