HELPLINE FEEDBACK QUESTIONNAIRE
PLEASE HELP US TO IMPROVE THE HELPLINE
Were you phoning?
(Please select one box)
1. Ease of access to the helpline
(Please rate each of the following by selecting one of the choices)
2. Affordability of the call
3. Friendliness of the helper
4. Listening skills of the helper
5. Knowledge of the helper
6. Support shown by the helper
7. Caring shown by the helper
8. Explanations given
9. Time given to you on the call
10. Overall rating
HOW HELPFUL DID YOU FIND THE CALL FOR THE FOLLOWING?
11. Understanding your pain
12. Feeling less isolated
13. Feeling more in control
14. Feeling better prepared for medical appointments
15. Feeling more able to talk to family/friends
16. Improving my self management
17. Getting the information you wanted
AND FINALLY ...
18. Have you used the help-line before? (Please check a box)
19. Might you call the help-line again?
(Please check a box)
20. Would you recommend the help-line to others?
(Please check a box)
Your answer
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