2020 NEQAS - CC PROGRAM EVALUATION FORM
We are delighted to have your feedback or satisfaction regarding the services that the NRL-CC is providing you. Please complete the form and help us improve our services. Thank you very much!
Name of Clinical Laboratory (based on Latest License to Operate) *
Complete Laboratory Address *
Region *
I. NEQAS-CC Samples
1. Product packaging, documentation or instruction manuals *
Product reliability, stability, durability (complete proper item and label, intact, and in good condition)
II. Courier Performance
1. Receipt of parcel by consignee *
2. Delivery on time with accurate data documentation. Manner of delivery (properly documented) *
III. Submission of NEQAS-CC Monthly Results
1. Easy access of existing official website for submission of results *
1.1 Major headings are easy to understand *
2. Supplier provided a simplified process for submission of results *
IV. NEQAS-CC Monthly Reports
1. NEQAS-CC Monthly Report is available within 3-5 days after the deadline of submission *
1.1 The Detailed Data Analysis Report is easy to understand *
2. Ensures confidentiality of reports and performance of each laboratory *
V. NRL-CC Staff
1. Responds quickly to laboratory participants' questions / queries *
2. Recognize participants' needs for technical support / customer service *
3. Friendly and Accommodating *
VI. Overall Performance and Comments/Suggestions
Overall Rating for NEQAS-CC Program Cycle *
If unsatisfactory, state your reason
During this pandemic, what challenge/s have you encountered, which may have affected your laboratory's performance? *
How was your laboratory's 2020 End-Cycle performance, compared to last year’s? (Kindly check your end cycle report for this) *
Is your laboratory's 2020 NEQAS-CC End Year Cycle performance acceptable for you? *
Comments/Recommendations/Suggestions:
Accomplished by:
Name of Laboratory Staff *
Designation *
Date Accomplished *
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