LIBRARY SATISFACTION SURVEY
The aim of this survey is to get the user feedback on the facilities and services provided by the library. Please help us to serve you and others better by taking a few minutes to answer the questions below.
1. Category *
2. Gender *
3. Highest Education Level *
4. Faculty *
5. How often do you visit the library? *
6. What was the reason for your visit to the library? (Can tick more than one) *
Required
7. How often you use the library website? *
8. Are you able to access the library website, browse services and index the items you are looking for? *
9. How satisfied are you with the following library FACILITIES and SERVICES? *
Very Satisfied
Satisfied
Moderately Satisfied
Dissatisfied
Very Dissatisfied
Environment (Open reading area and carrels)
Discussion room
Computer and internet access
Free Wi-Fi / Wireless access
Newspaper and serial reading area
Quality of furnisher.
Power Point Plug
Air conditioner
Loan Service (Borrow, Return, Renew)
Reference Service (Past Year Exam Papers, Student Project Papers)
Printing and Photocopy Service
10. Please indicate your level of satisfaction concerning the RESOURCES by completing the following statements: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Resources are appropriate for my course needs.
Resources are current and relevant.
Resources are easy to find.
I usually find the resources I need.
I usually ask the library staff for assistance.
I find that there are always resources available that address assignment questions.
11. Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Library staff treats me fairly and without discrimination.
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff responds in a timely manner.
I usually ask the library staff for assistance.
Library staff are difficult to approach.
If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below:
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service