Emergency Telecommunicator (Dispatcher)
Have an interest in a working environment where no two days are ever alike? Do you enjoy being a part of the solution regarding the betterment of your community? Then the Emergency Telecommunicator Course may be just what you need.
The ETC program is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours) is designed to train new employees unfamiliar with emergency communication centers.
The program takes an approach that features an interactive classroom and hands-on training.

Cost: $450
Instructor: Sue Gorham
First option - Course Dates: June 24th- 28th
Second option - Course Dates: August: 19th -23rd
M-F 8:00 AM to 4:00 PM
YCCC Wells Campus, 112 College Dr. Wells, ME
Room TBD

Register Below

Course topics:
• Roles and Responsibilities of the Emergency Telecommunicator
• Emergency Telecommunication Technologies
• Telecommunication Essentials
• Interpersonal Communication
• Caller Management
• Police Call Classification
• Fire Call Classification
• Medical Call Classification
• Man-Made and Natural Catastrophic Events
• Radio Broadcast Procedures
• Legal Aspects of Public Safety Communication
• Quality Improvement
• Stress Management


Note: contact information collected in this form is for the purposes of maintaining institutional records only and will not be shared with any other entities.

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I have prior experience with the Emergency Medical System or Emergency Telecommunications. *
I have taken an English course at the post secondary level (College level) and can provide transcripts to YCCC if requested. *
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