*If you need us to make an exception/adjustment to this policy (e.g., product has been in your hands for more than 20 days, within reasonability; product was gently tested; etc.), we are always here to accommodate! With clothing we do not accept back washed items, though; thank you for understanding. Please submit this form and then let us know via email what exceptions you need us to possibly make for you : )
Once we get this Return Notification from you, we will be on the look-out for your items. Simply insert a note into your package saying "return" and ship them to us at -
OmianaAttn: Returns Dept.816 E BroadwaySuite CColumbia, MO 65201
If you need us to doctor you a return label, let us know - just 2.89 will be deducted from the return amount. If you choose to attain your own label, we recommend choosing a mail courier that gives you a tracking number; we are not responsible for returns that are lost in the mail on their way to us - thank you for understanding.
Please allow up to three to 14 business days, on average, variant upon the volume of exchanges/returns we are processing, for the credit to post to your bank statement. Your institution will affect the rate of posting, too. Thank you for your patience.
Samples and sale/promotional/limited-time items are final sales.
Please note that any order returned that had a free shipping code applied will be credited less our freight-processing charge of 4.99. If an order was exchanged then returned, the shipping covered by us in the exchange process, the return will be credited less our freight-processing charges from the exchange. Thank you for understanding.
Omiana reserves the sole right to determine whether items qualify for return. Only products purchased directly from www.Omiana.com are eligible for consideration. If your purchased at a retailer, they'll be your go-to for a return.
Orders which exceed $300 are eligible for a return of no more than 60% of the order's total value, after discounts.
In the event of any perceived abuse(s) of this satisfaction guarantee, to be determined at the sole discretion of Omiana, a return may not be honored.