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I do have an assistant (a live person, not a bot), Emma, who helps me out with my business. So if you get a response from Emma, it's because she's stepping in to help with logistics such as scheduling or getting you the things you need.
NOTE: Due to the high volume of email we receive, we prioritize the order in which we respond. It could take us 4 business days to respond to general questions about UX advice, career advice, or other non-time sensitive topics.
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