Customer Support Representative
About the Role

As a Tovala Customer Support Representative, you will work with the Support Team to help our customers have a seamless and enjoyable experience with our company -- from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home. You’ll be the first line to greet incoming chats, calls and emails and ensure that any questions or concerns from our customers are addressed in a timely, appropriate and fun manner. You will aim to provide support that is above and beyond and work to add an element of surprise and delight to all customer interactions. Your knowledge of our company and product will also give you the opportunity to drive sales, which makes this role somewhat of a hybrid position by incorporating some sales. You will also be providing vital insights to the rest of the team to help improve our products and services.

About You

• You’re extremely responsive and patient.
• You’re outgoing, energetic, and love talking to people.
• You have customer service experience and are obsessed with customer satisfaction.
• You live for good food so you understand the importance of a good home-cooked meal.
• You live in Chicago!
• *Bonus: experience with Zendesk or similar support tool.

More About the Role

We are at the beginning of shaping our service and building our brand, and customer success is an essential piece of that. As a part-time Customer Support Representative, you will have the freedom of working remotely and also the chance to come into the office to collaborate with the team. You will be providing customer support during shifts with times ranging between 9:00am to 10:00 pm CT.

Your responsibilities will include:

• Monitor and respond to email inquiries.
• Answer questions and resolve issues in real-time via online chat.
• Answer calls and phone customers to provide live support when necessary.
• Use Zendesk and other CRM software to maintain records of customer interactions.
• Highlight trending topics to the business and engineering teams to help improve our products and services.  
• Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating better.

If you would like to apply, please send your resume to Katie@tovala.com.

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