Add a case study to Knowhow
Knowhow case studies are a way for you to share your story so that other organisations in the sector can learn from your experience.

To support NPC’s Digital Transformation programme, NPC and NCVO are working together to collect and share inspiring examples of charities that have transformed the way they deliver services with the help of digital technology. Find out more about the programme, and what ‘digital transformation’ is all about, here:

Has your organisation used digital technology to transform and improve services? Then share your experience with the voluntary sector community and help others learn from you!

Please complete each section of the form below, including the section on which bits didn't go so well for you. This information is vital to the learning process and sharing your story can help everyone in our sector learn.

If this is the first time you've written a case study for knowhow, you may want to read our guide on how to write an engaging case study:

And just for reference, here is an example of a great case study which is already published on the site:

Your case study will be submitted to us (NCVO) and then published on our Knowhow website. The information may also be used by NPC in their research and publications for the Digital Transformation programme.

If you have any problems or questions please email

Thank you for your contribution!

First name *
Your answer
Last name *
Your answer
Organisation *
Your answer
Job title *
Your answer
Email address *
Your answer
Case study title *
What is your case study about? (eg. Case study on cutting energy costs)
Your answer
Background *
What does your organisation do? What are your purpose and aims?
Your answer
Issue(s) we faced *
What was the problem you faced to begin with?
Your answer
Actions we took *
What action did you take/changes did you make to try and overcome this problem?
Your answer
Positive outcomes *
Which parts of this process of change went well for you and why?
Your answer
Negative outcomes *
Which parts of this process of change did you find most difficult and why?
Your answer
Lessons learnt *
What was the outcome and/or key learnings of all this?
Your answer
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