Shipping Request Form

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    Thank you for shopping at ACReptiles.com!

    *** Monday's and Tuesday's schedules are full. Please only schedule for Wednesday 3/29/17 or for the following week. *** **** Orders that will include 10 or more geckos (including bogos) require more processing than individual orders. Please email or message us on Facebook to ensure that we can fit your order into the schedule on the day that you have requested. In some cases we may have to schedule for the following week. **** The information below was updated on 2-3-2017. Please read in full. Please use this page (fill in fields below) to request a ship date for your animal purchase. *** Submissions must be made at least a full 24 HOURS BEFORE the requested ship date in order to be put on the shipping schedule. *** We prepare all the paperwork the day before shipments are made so we have enough time to pack and straighten out any problems on the designated shipping day. You may submit a shipping request but if the temp is unsafe on that day, your package will not be shipped. If we cannot safely ship your package you will be notified via email. If you need to change the date or ship to address, please email john@acreptiles.com and ask to have your submission deleted and submit your new request. If you do not notify us to cancel your first submission, your package may ship on whatever day you had submitted first. We only ship packages containing animals via FedEx Next Day Priority shipping. Delivery is usually made by 10:30 AM but some areas can be late afternoon/early evening. Please call FedEx (1-800-463-3339) to confirm Next Day Priority delivery times for your location. Please note that FedEx will most likely leave your package on the porch. They may not ring your bell or knock on your door. You will want to monitor the delivery with the tracking information that is sent to you. Someone must be there to accept the package as required by our live arrival and health guarantee. There are no guarantees if you are not there to receive the package. Please note that we cannot ship a package based on the hourly temperature for the morning that it is expected to arrive at your location. We must plan for the high and low of the entire day in the event that the package gets delayed. The temperature may be safe that morning but if the package gets delayed and is stuck in a cargo hold, on a truck or in a warehouse that is not climate controlled, it could end very badly for our friends in the box. We package and ship with the animals best interest in mind. Temperature Guidelines: The expected LOW temperature on your delivery day (the day it arrives at your location) cannot be below 32F. We are able to ship large/wholesale orders (50+) at temps slightly below freezing because we can control the temperature in larger boxes much better than we can in smaller boxes. The expected HIGH temperature on your delivery day (the day it arrives at your location) must be 85F or below to have geckos delivered to your door. You may schedule delivery on a day when your expected HIGH temperature will be up to 90F if you have your package held for pickup at a FedEx Shipping Center (not a copy/print or other "authorized" location). *** On days that our shipping status says that we are shipping, we are able to ship geckos when your temp is up to 95F (on arrival day) IF you have the package held at a FedEx Shipping Center (not a copy/print or other "authorized" locations) AND you purchase our Extreme Temperature Shipping Upgrade (https://store.acreptiles.com/ProductDetails.asp?ProductCode=EXT-SHIPPING ). The cost is $15 to cover additional packaging/cold packs and additional shipping costs. *** Cold packs are used in all temps over 80F for geckos. We will use heat packs as needed based on our experience. ***** Something to be aware of is that if it is warm in our area and cooler in your area, we will not be able to use a heat pack with geckos. They are much more sensitive to heat. If there is no heat pack, it is because the heat would be a much greater threat to the health of the gecko than the cold. Please do not try to warm them up with artificial means if they are cold when they arrive. Let them come up to room temperature naturally. You could harm or kill your gecko by trying to warm it up too fast. This would also void the health guarantee. ***** This form is only to be used for requesting shipping dates. Please do not use this form to ask questions. Many shipping FAQ type questions will be answered as you proceed through this form. If you get to the end and still have shipping questions you may want to visit our Rules and FAQ: http://www.acreptiles.com/main/index.php?option=com_content&view=article&id=172&Itemid=406 If you have further customer service questions, please email john@acreptiles.com. If you have questions regarding the reptiles you have purchased, please visit our website (http://acreptiles.com) for the answer to most questions and for animal care information. For questions about a specific animal that was purchased, please email anthony@acreptiles.com. Your information will not be shared with anyone except SYR/FedEx for the sole purpose of delivering your packages. If you are in Canada or are having your geckos shipped to the Hamm Reptile Show, please use this form when the ship date is near: * Canada/Hamm Submissions Only * https://docs.google.com/forms/d/19ooe_wehJnzmrNCyN_fQ1Z7br1Hs21spg74IFwnpUPo/viewform

    Shipping Address & Contact Info Verification

    ********** If you need your package to be held at FedEx, please put "HOLD FOR CUSTOMER PICKUP" and the address to the FedEx hub instead of your address below. ********** *** If the expected HIGH temperature is between 85 and 90F you must have your packaged shipped to and held at a FedEx Shipping Center (not copy/print center) for you to pick up. *** *** We are able to ship geckos in temps up to 95F if you have the package held at a FedEx hub (not copy/print center) and purchase our Extreme Temperature Shipping Upgrade. The cost is $15 to cover additional packaging/cold packs and additional shipping costs. It may be purchased here: https://store.acreptiles.com/ProductDetails.asp?ProductCode=EXT-SHIPPING ***
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    Shipment Details

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    ORDER NUMBER(S)

    Please sign in at http://store.acreptiles.com/orders.asp to find your order numbers. By default it only shows orders in the last 30 days, you may need to select a longer period of time to show all of your pending orders. The order numbers can also be found in the subject line of the email receipt.
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    Safe Shipping Temperatures?

    *** The expected LOW temperature on your delivery day (the day it arrives at your location) cannot be below 32F. We are able to ship large/wholesale orders (50+) at temps slightly below freezing because we can control the temperature in larger boxes much better than we can in smaller boxes. If the expected HIGH temperature is between 85 and 90F you must have your package shipped to and held at a FedEx hub (not copy/print center) for you to pick up or you must wait for safer temperatures. *** *** On days that our shipping status says that we are shipping, we are able to ship geckos when your temp is up to 95F (on arrival day) IF you have the package held at a FedEx Shipping Center (not a copy/print or other "authorized" locations) AND you purchase our Extreme Temperature Shipping Upgrade. The cost is $15 to cover additional packaging/cold packs and additional shipping costs. *** While we do not want to hold on to your animal(s) (we could really use the space :) we set these rules to ensure that they arrive in a safe and healthy state. The lives of the animals matter to us regardless of their monetary value.

    Your Shipping Temperatures (The day it ARRIVES at your location)

    Please visit http://www.weather.com (this is the site that we will use to determine safe shipping temps) and enter your zip code to find your high and low temp for the day your package arrives. Forecasts can change quickly. It is your responsibility to email john@acreptiles.com to cancel shipping if your temps change and will be unsafe on your arrival day.
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    YOU WILL NOT GET AN EMAIL

    The next page (after you click "Submit") will be the only confirmation that we have received your shipping request. You will NOT get an email confirmation. You will get a tracking email from FedEx late in the evening on the day that we ship your package. For example, if your package ships on the 10th, you will receive the tracking email from FedEx on the 10th after 7:30pm Central Time.