AC Reptiles US Shipping Request Form
Thank you for shopping at ACReptiles.com!
Monday - No shipping due to low temps in our area.
Tuesday - No shipping due to low temps in our area.
Wednesday - Spots available. Current forecast shows safe temps on our end at the moment but please be aware that it may become unsafe and require rescheduling.
Please use this page (fill in fields below) to request a ship date for your animal purchase.
*** Autofill may not fill the form correctly. Especially if you are having your package held at FedEx. If using Autofill please verify all info is correct before submitting. ***
*** Please do not submit questions in this form as they may not be seen until your package is shipping and may cause a delay. If you have questions, please email
*** Shipping requests must be made at least a full 24 HOURS BEFORE the requested ship date in order to be put on the shipping schedule.
You may submit a shipping request but if the temp is unsafe on that day, your package will not be shipped. If we cannot safely ship your package you will be notified via email.
If you need to change the date or ship to address, please email
and ask to have your submission deleted and submit your new request at your convenience. If you do not notify us to cancel your first submission, your package may ship on whatever day you had submitted first.
We only ship packages containing animals via FedEx Next Day Priority shipping. Delivery is usually made by 10:30 AM but some more remote areas can be late afternoon/early evening. Please call FedEx (1-800-463-3339) to confirm Next Day Priority delivery times for your location.
Please note that FedEx may leave your package on the porch. They may not ring your bell or knock on your door. You must monitor the delivery with the tracking information that is sent to you.
*** Someone must be there to accept the package as required by our live arrival and health guarantee. There are no guarantees if you are not there to receive the package. ***
Please remember that we cannot ship a package based on the hourly temperature for the morning that it is expected to arrive at your location. We must plan for the high and low of the entire day in the event that the package gets delayed. The temperature may be safe that morning but if the package gets delayed and is stuck in a cargo hold, on a truck or in a warehouse that is not climate controlled, it could end very badly for our friends in the box. We package and ship with the animals best interest in mind.
Cold packs are used in all temps over 80F for geckos (or over 76 for baby geckos). We will use heat packs for snakes as needed based on our experience.
Please see the "Safe Shipping Temperature Guidelines" section below for more details.
***** Something to be aware of is that if it is much cooler in our area and warmer in your area, we may have to wait for a day when the temps are closer together because we will not be able to use a cold pack without possibly harming the geckos. Also, Crested Geckos are very sensitive to heat and we will typically only be able to use a heat pack in very large shipping boxes such as the ones we use for large wholesale orders. Heat can be a much greater threat to the health of the gecko than the cold when we are able to ship following our safe shipping guidelines. *****
***** Please do not try to warm up any animal with artificial means if they are cold when they arrive. Let them come up to room temperature naturally. You could harm or kill your gecko(s) by trying to warm too fast. This would also void the health guarantee. *****
Many shipping FAQ type questions will be answered as you proceed through this form. If you get to the end and still have shipping questions you may want to visit our Rules and FAQ:
If you have further customer service questions, please email
Your information will not be shared with anyone except SYR (ShipYourRepties)/FedEx for the sole purpose of delivering your packages.
If you are in Canada or are having your geckos shipped to the Hamm Reptile Show, please use the form at the link below when the ship date is near:
* Canada/Hamm Submissions Only *
Shipping Address & Contact Info Verification
*** Autofill sometimes inserts incorrect information (such as email addresses instead of other info) or leaves it out entirely. Please verify your info before submitting. ***
FIRST & LAST NAME (Include Business Name If Needed)
HOLD FOR CUSTOMER PICKUP
FEDEX SHIP CENTER PICKUP: Please enter the FedEx Ship Center address instead of your address in the section below this one if you will be picking up at the hub. This keeps the package from being accidentally put on a truck for home/office delivery. Do not select YES unless it is a FedEx Ship Center (aka your local "FedEx Hub") ONLY. FedEx Office/Print Centers are not hubs and may refuse live animal shipments.
Yes, I will enter the FedEx Ship Center (NOT FEDEX OFFICE/PRINT) address below to be held for pickup. (Using Autofill on your phone will not enter the hub address.)
No, I will enter the address below for delivery to my door.
STREET ADDRESS (Include House/Building Number, Street Name and Apartment/Suite Number if applicable.)
Please enter your phone number (with the area code). FedEx requires a phone number for all shipments.
Email Address For FedEx Tracking
Please enter the email address where you would like the tracking information sent. Be sure it is TYPED CORRECTLY or you will not receive tracking information.
Please select requested SHIP Date. This is the day that it LEAVES our facility (your order will arrive the next day).
Orders will arrive the following morning, for example: ship date of the 10th means arrival on the 11th. We only ship on Monday, Tuesday, and Wednesday (weather permitting). Please visit
to check our shipping status for the week (link is located in the red bottom menu of the website). ***** We cannot ship on Thursdays or Fridays, as a missed delivery can result in the package being delayed until the following Monday. *****
Shipment Details - Please tell us anything else we should know about your shipment.
How many animals are you expecting?
Please specify how many of each. For example: 5 Crested Geckos and 1 Gargoyle Gecko, etc.
If you are expecting any animals that are NOT listed in one of your orders, please provide a description/reminder here.
This is to remind us if anything else is to be included in your shipment. You may also note here if you do not want any freebies that may have been included with your purchase. *** Please do not ask questions here. If you have questions, please email us. ***
Please enter ALL order numbers for any geckos that you are expecting. This is to ensure that we don't forget anything in your shipment. The order numbers can be found in the order confirmation email(s) and also when you log in to your account on our website. Order numbers will be a six digit number (i.e. 300XXX).
Please only enter order number(s). They start with 30 and look like this: 30XXXX
Safe Shipping Temperature Guidelines
The expected LOW temperature on your delivery day (the day it arrives at your location) must be above freezing (33F+).
The expected HIGH temperature on your delivery day (the day it arrives at your location) must be 85F or below to have geckos delivered to your door.
*** IF you have your package held for pickup at a FedEx Shipping Center (not a office/copy/print or other "authorized" location), you may schedule delivery on a day when your expected HIGH temperature will be up to 90F. ***
While we do not want to hold on to your animal(s) (we could really use the space :) we set these rules to ensure that they arrive in a safe and healthy state. The lives of the animals matter to us regardless of their monetary value.
Your Shipping Temperatures (The day it ARRIVES at your location)
(this is the site that we will use to determine safe shipping temps) and enter your zip code to find your high and low temp for the day your package arrives. Forecasts can change quickly. IT IS YOUR RESPONSIBILITY TO EMAIL
to reschedule shipping IF YOUR TEMPS WILL BE UNSAFE on your arrival day.
Enter Your LOW Temperature For Your ARRIVAL Day (not the day we ship it).
for your local forecast. Must be ABOVE FREEZING (33F or higher).
Enter Your HIGH Temperature For Your ARRIVAL Day (NOT the day we ship it).
For delivery to your home or business the temperature cannot be over 85F. Please see our safe shipping guidelines (shown above) for options when the temperature is above 85F.
What is your age? (Optional)
20 to 29 Years
30 to 39 Years
40 to 49 Years
50 to 59 Years
60 or Above
Once you submit this shipping request form, Google Forms will send you an email confirmation of your submission. If you do not receive the confirmation email, you may have entered your email incorrectly or it may be in your spam folder. On the day that your package ships, FedEx will email you a tracking link after 7:00PM (Central).
A copy of your responses will be emailed to the address you provided.
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