Shipping Request Form

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    Thank you for shopping at ACReptiles.com!

    Please only schedule for Wednesday of this week. Next week looks like it will be safe at this time but that can change. We will update our status again for next week this coming Thursday. *** New Site Notice *** We have launched a new site with new shopping cart software. Any order placed August 5th or later will be in the new site cart. If you need to login to the old store to check your orders, you can do so here: http://store.acreptiles.com/orders.asp. If you have trouble logging in to the new store at www.acreptiles.com, you may need to go through the password recovery to access your information. http://acreptiles.com/new_store/index.php?dispatch=auth.recover_password. If you have trouble finding your order numbers or how many geckos you will be expecting, you can submit your request without that information. Just email me at john@acreptiles.com and I'll look it up for you and add it to your request. **** Orders that will include 10 or more geckos must be scheduled at least 1 week in advance. **** Please use this page (fill in fields below) to request a ship date for your animal purchase. *** Shipping requests must be made at least a full 24 HOURS BEFORE the requested ship date in order to be put on the shipping schedule. **** Orders that will include 10 or more geckos must be scheduled at least 1 week in advance. **** You may submit a shipping request but if the temp is unsafe on that day, your package will not be shipped. If we cannot safely ship your package you will be notified via email. If you need to change the date or ship to address, please email john@acreptiles.com and ask to have your submission deleted and submit your new request at your convenience. If you do not notify us to cancel your first submission, your package may ship on whatever day you had submitted first. We only ship packages containing animals via FedEx Next Day Priority shipping. Delivery is usually made by 10:30 AM but some more remote areas can be late afternoon/early evening. Please call FedEx (1-800-463-3339) to confirm Next Day Priority delivery times for your location. Please note that FedEx may leave your package on the porch. They may not ring your bell or knock on your door. You must monitor the delivery with the tracking information that is sent to you. *** Someone must be there to accept the package as required by our live arrival and health guarantee. There are no guarantees if you are not there to receive the package. *** Please remember that we cannot ship a package based on the hourly temperature for the morning that it is expected to arrive at your location. We must plan for the high and low of the entire day in the event that the package gets delayed. The temperature may be safe that morning but if the package gets delayed and is stuck in a cargo hold, on a truck or in a warehouse that is not climate controlled, it could end very badly for our friends in the box. We package and ship with the animals best interest in mind. Cold packs are used in all temps over 80F for geckos (or over 76 for baby geckos). We will use heat packs as needed based on our experience. Please see the "Safe Shipping Temperature Guidelines" section below for more details. ***** Something to be aware of is that if it is warm in our area and cooler in your area, we will not be able to use a heat pack with geckos. They are much more sensitive to heat. If there is no heat pack, it is because the heat would be a much greater threat to the health of the gecko than the cold. Please do not try to warm them up with artificial means if they are cold when they arrive. Let them come up to room temperature naturally. You could harm or kill your gecko by trying to warm it up too fast. This would also void the health guarantee. ***** Many shipping FAQ type questions will be answered as you proceed through this form. If you get to the end and still have shipping questions you may want to visit our Rules and FAQ: http://www.acreptiles.com/main/index.php?option=com_content&view=article&id=172&Itemid=406 If you have further customer service questions, please email john@acreptiles.com. Your information will not be shared with anyone except SYR (ShipYourRepties)/FedEx for the sole purpose of delivering your packages. If you are in Canada or are having your geckos shipped to the Hamm Reptile Show, please use this form when the ship date is near: * Canada/Hamm Submissions Only * https://docs.google.com/forms/d/19ooe_wehJnzmrNCyN_fQ1Z7br1Hs21spg74IFwnpUPo/viewform

    Shipping Address & Contact Info Verification

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    Must be a valid email address
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    Shipment Details

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    ORDER NUMBER(S)

    If necessary, please sign in at http://store.acreptiles.com/orders.asp to find your order numbers. By default it only shows orders in the last 30 days, you may need to select a longer period of time to show all of your pending orders. The order numbers can also be found in the subject line of the email receipt.
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    Safe Shipping Temperature Guidelines

    The expected LOW temperature on your delivery day (the day it arrives at your location) must be above 32F. We are able to ship large/wholesale orders (50+) at temps slightly below freezing because we can control the temperature in larger boxes much better than we can in smaller boxes. The expected HIGH temperature on your delivery day (the day it arrives at your location) must be 85F or below to have geckos delivered to your door. *** IF you have your package held for pickup at a FedEx Shipping Center (not a copy/print or other "authorized" location), you may schedule delivery on a day when your expected HIGH temperature will be up to 90F. *** *** IF you have the package held at a FedEx Shipping Center (not a copy/print or other "authorized" locations) AND you purchase our $15 Extreme Temperature Shipping Upgrade (https://store.acreptiles.com/ProductDetails.asp?ProductCode=EXT-SHIPPING ), you may schedule delivery on a day when your expected HIGH temperature will be up to 95F. *** While we do not want to hold on to your animal(s) (we could really use the space :) we set these rules to ensure that they arrive in a safe and healthy state. The lives of the animals matter to us regardless of their monetary value.

    Your Shipping Temperatures (The day it ARRIVES at your location)

    Please visit http://www.weather.com (this is the site that we will use to determine safe shipping temps) and enter your zip code to find your high and low temp for the day your package arrives. Forecasts can change quickly. IT IS YOUR RESPONSIBILITY TO EMAIL john@acreptiles.com to reschedule shipping IF YOUR TEMPS WILL BE UNSAFE on your arrival day.
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    FedEx will email your tracking info late in the evening the day that your package has shipped.