To return a purchase, your items must meet the following conditions:
1. Be returned within 14 days of your delivery date
2. Be in its original, unused, unaltered and unwashed condition
3. Be returned with original tags and packaging
4. If you apply for store credit, you will receive an extra 10% credit of value for the items you return.
We will not cover the cost of return shipping, and we do not provide refunds if customs hold the package. Please complete this form before returning your order.
*You MUST include this form in your return.
We reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion. You can find our policy here: https://www.grams28.com/pages/help
Grams28 (return)16C, Tsuen Tung Factory Building, 38-40 Chai Wan Kok Street, Tsuen Wan, Hong Kong
**You MUST include this form in your return.