Grams28 Order Return Form
If you purchased any GRAMS28 product, you have 14 days to arrange a return for refund, exchange or store credit.
To return a purchase, your items must meet the following conditions:
1. Be returned within 14 days of your delivery date
2. Be in its original, unused, unaltered and unwashed condition
3. Be returned with original tags and packaging
4. If you apply for store credit, you will receive an extra 10% credit of value for the items you return.
We will not cover the cost of return shipping, and we do not provide refunds if customs hold the package.
Please complete this form before returning your order.
*You MUST include this form in your return.
We reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion. You can find our policy here:
Item to return
Reason to return
Product defective (let us send you a good one)
Wrong Item Size or Wrong Product Shipped (we can make it right)
I've ordered the wrong item (size, color)
I've changed my mind (sure, no problem)
I've find something better (please let us know what product is that)
Sending it back for repair (please tell us more about the condition of the product)
Refund, exchange or store credit?
Exchange (send it back and we send you another one)
Store Credit (earn 10% more of the value of the product by choosing store credit)
If you are sending back for repair, please tell us more about the condition of the product.
Please send the return item to the following address:
16C, Tsuen Tung Factory Building,
38-40 Chai Wan Kok Street,
Tsuen Wan, Hong Kong
**You MUST include this form in your return.
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