Financial Policy
TeleVine Therapy is committed to provide you with the best possible care and welcome your suggestions and comments. If you have insurance, we are willing to assist you to receive your maximum allowed benefits. In order to achieve these goals, we need your understanding of our payment policy.

Non-Insured Patients
Payment is due at the time the service is rendered and for the next 30 days of sessions scheduled. For your convenience payment may be paid by check, cash, PayPal, Mastercard, Discover, American Express, Visa.
**A 3% fee will be added to any Credit Card or Paypal Transaction**

If you have treatment extending over a period of time, we expect payment to be made in advance for any sessions scheduled within 30 days.

Insured Patients
As healthcare providers, our relationship is with you, not your insurance provider.

Estimated co-insurance is due at the time services are rendered. We will gladly discuss your proposed treatment and answer any questions related to your insurance to the best of our ability, however:

- Your insurance is a contract between you, the insurance company, and your employer. We are not a party in that contract. The filing of the insurance claim is a courtesy that we extend.
- Our fees are considered to fall with acceptable range by most insurance companies.
- Not all services are a covered benefit in all contracts.
- Our estimate of insurance coverage is only a estimate based on the information given to us.

We realize that temporary financial problems may affect timely payment of your account. If such problems do arise, please contact us promptly for the assistance in the management of your account.

All checks returned from the bank are subject to a $25.00 service charge. Any missed sessions without notice will be charged the full amount of the therapy session.

In the event that this agreement becomes a collection matter, the patient/guarantor shall be responsible for all charges and costs related to the collection activities.

For questions, please call (330) 536-3042.

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