Business Administration Core Exam
Test 1140
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1. Jean, Keisha, and Kyle want to start their own business but are concerned about the higher tax rate for corporations as well as the double taxation on corporate profits and dividends paid to stockholders. What type of business ownership should they consider? *
1 point
2. Brandon has been given a 385-page report and does not have time to review the entire document, but he does need to understand specific information that is included in the report. What section of the report will guide Brandon to the information he needs? *
1 point
3. To be reimbursed for business expenses, Luke must obtain and complete an expense-reimbursement form, attach the original transaction receipts to the completed form, and submit the documentation to his manager for approval. What is Luke doing? *
1 point
4. During a meeting, Kevin provided an idea for cutting departmental costs by 20 percent. Which action would indicate that Kevin's supervisor liked his idea? *
1 point
5. Ramona's teacher is giving directions for the midterm; but the two students sitting on either side of Ramona are whispering to each other, and it's hard for her to hear. Ramona focuses all of her attention on the teacher, so she doesn't miss anything important. Which of the following steps for following directions does this situation illustrate: *
1 point
6. What element of voice is important in order to communicate effectively with others? *
1 point
7. Often, the most effective way to interpret others' nonverbal cues is to look at their *
1 point
8. What is the most appropriate closing to include in a response to a customer's email inquiry for product information? *
1 point
9. Once you know your group's purpose, what should you do next? *
1 point
10. Allison is attending a business seminar. Because the seminar presenter is speaking very quickly, Allison is having a difficult time taking accurate notes. What technique would help Allison take notes quickly? *
1 point
11. Which of the following is an example of a text-oriented graphic that is often used to illustrate a business process or organizational structure: *
1 point
12. A credit manager must write a letter of rejection to a credit applicant. To maintain the customer's patronage, the letter should *
1 point
13. As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should *
1 point
14. The opening sentences of an effective business letter should *
1 point
15. A salesperson who is planning a business trip to meet with several customers in a different city might write letters of inquiry in order to *
1 point
16. Which of the following is the most appropriate method for supervisors to use when communicating about personal or confidential issues with individual employees: *
1 point
17. Why do advertising agency account executives often participate in meetings and problem-solving groups? *
1 point
18. It is important for employees to demonstrate a customer-service mindset when they are *
1 point
19. Why is it important for employees to effectively communicate information about the business to customers? *
1 point
20. Special events, demonstrations, contests, and coupons are activities that are controlled by a business's     ?       policies. *
1 point
21. What type of difficult customer may be the most trying on your patience and do the most damage to the image of your business? *
1 point
22. To handle customer complaints effectively, the first thing that employees should do is *
1 point
23. Which of the following is an example of a brand promise: *
1 point
24. Which of the following is NOT a capital resource: *
1 point
25. Economics is concerned primarily with evaluating alternatives and *
1 point
26. A gas station sells close to the same amount of gas every month, even if the price of gasoline goes up or down. This is because demand for gasoline is *
1 point
27. If customers feel that a product's price is too high, they will probably *
1 point
28. Molly works in operations. Her job is to make sure that the business has all the supplies it needs to keep production going smoothly. Molly works in the area of *
1 point
29. Property and income are not distributed equally in a private enterprise system because skilled workers usually *
1 point
30. Which activities are likely to increase a firm's profit? *
1 point
31. Which of the following is most likely to be a result of competition: *
1 point
32. Expressing empathy and being willing to help others are the aspects of emotional intelligence that relate to *
1 point
33. Why is it sometimes difficult to be honest about strengths? *
1 point
34. The relationship between your traits and your personality can be described as *
1 point
35. How can you let people know that you are really thinking about what they are saying? *
1 point
36. Most businesses consider initiative to be   ? for employees. *
1 point
37. Workers should demonstrate honest behavior on and off the job because they will *
1 point
38. Ethical employees are responsible workers who can be counted on to *
1 point
39. To take responsibility for your decisions and actions, it's important to build your self-confidence and *
1 point
40. Jana has a meeting with her boss for two hours at 10:00 Monday morning and is leading a videoconference at 4:30 that afternoon. Susan, a potential investor, calls Jana early Monday morning and says that she will be flying in from Portland at 11:30 a.m. After she picks up her rental car, Susan wants to meet with Jana early Monday afternoon. Jana knows that meetings with her boss tend to last longer than expected, and that Susan will have a 45-minute drive from the airport to her office. The investor could really help the company, so Jana feels that it is important to meet with Susan. What should Jana tell this important potential investor about meeting on Monday afternoon? *
1 point
41. How does communicating with others help you to maintain a positive attitude? *
1 point
42. Should you be able to adjust to change more quickly over time? *
1 point
43. One way that businesses can protect the privacy of their customers is to limit the number of employees who have access to the customers' *
1 point
44. Which of the following is central to the concept of empathy? *
1 point
45. Ben and Tasha are coworkers who are applying for the same supervisory position in the company and now they are NOT speaking to each other. The reason for the conflict is *
1 point
46. If a leader takes ownership of a problem, makes sure it is fixed, and takes steps to prevent it from happening again, s/he is demonstrating *
1 point
47. When you ask yourself, "What would I attempt to do if I knew I could not fail?", you are determining your *
1 point
48. When employees demonstrate adaptability, they are able to be *
1 point
49. What is the benefit of shared vision to an organization? *
1 point
50. Employees who value differences in the workplace are more satisfied and increase the company's *
1 point
51. The disadvantage to using credit cards to pay for goods and services is that you *
1 point
52. After Mrs. Green provided the cashier with $2.50 in cash and coins, she left the grocery store with a gallon of milk. In this situation, money is being used as a *
1 point
53. Which of the following is NOT a concept related to the time value of money: *
1 point
54. Under which of the following circumstances is a cosigner held legally responsible for paying the balance owed on a bank loan: *
1 point
55. Choosing to buy an item at the check-out counter is often an example of *
1 point
56. Your annual income, an inheritance, and the money from the sale of an asset are all considered events that contribute towards your *
1 point
57. The following is written on the back of a check: “For deposit only; Maria Evans; Account #285655.” This is an example of a(n)     ? endorsement. *
1 point
58. When reconciling bank statements, it is important to consider *
1 point
59. On January 3, Anna mailed her credit card payment, which was due on January 5. The credit card issuer received the payment on January 7. What most likely appeared on Anna's credit card statement the following month? *
1 point
60. When Stefanie receives her credit card statement at the end of the month, she sees that she was charged for a down payment on a new car that she hadn't purchased. Which of the following is NOT something she should do: *
1 point
61. Individuals are most likely to require the services of a mortgage company when they want to *
1 point
62. Which of the following is a disadvantage of investing in bonds: *
1 point
63. What must Preston Enterprises pay to the insurance company to maintain its business liability insurance? *
1 point
64. Lucia, a business owner, just hired a new employee. What is one thing she should be sure to do on the employee's first day? *
1 point
65. One principle on which the marketing concept is based is that a business should be able to meet its own goals when it *
1 point
66. Todd needs to develop an overall plan for his business but does not know what type of information to include in the document. Todd logs onto a search engine to quickly locate the information he needs. Which of the following search terms is most likely to provide Todd with desired search results: *
1 point
67. Which of the following is an example of a business applying information to accomplish a task: *
1 point
68. Which of the following situations best demonstrates why businesses should retain their records: *
1 point
69. Which of the following is a trend in information management: *
1 point
70. You cannot communicate with your computer without *
1 point
71. Claire receives a lot of email messages every day. One client has sent her a message requesting some information that won't be available to Claire until next week. What can Claire do to remind herself to send the client the information when it is available? *
1 point
72. Which of the following is the primary purpose of word-processing software programs: *
1 point
73. Which of the following computer functions enables a computer user to bring the text and the graphics from documents and spreadsheets created in other software programs into a presentation software program: *
1 point
74. Zach is inputting numerical data into an electronic worksheet containing a series of rows and columns. What is Zach creating? *
1 point
75. Computer programs that allow businesses to manage all types of activities, such as inventory control and finance, are known as *
1 point
76. What procedure should always be performed before posting a web page on a web server? *
1 point
77. Operations managers must work closely with managers and employees in *
1 point
78. Certain health and safety regulations require many types of businesses to *
1 point
79. Workplace safety is primarily the responsibility of *
1 point
80. A common type of injury that can result from improper lifting is a *
1 point
81. When a workplace security issue occurs, an employee should report the problem to the appropriate agency. *
1 point
82. Which of the following things should an employer do to prevent security breaches from occurring: *
1 point
83. The most flexible document within a project plan is the *
1 point
84. Obtaining a line of goods for use in a business is one of the functions of *
1 point
85. Why does Dan order extra copy paper, Post-it notes, and printer ink cartridges for the department when he places an order for office supplies? *
1 point
86. Tony's Pizza Shop recently started making 100 more pizzas on Saturday evenings. This increase demonstrates an increase in *
1 point
87. One of the reasons that organized workers are more efficient than disorganized workers is that organized workers have *
1 point
88. Which of the following is a goal that takes priority over other activities: *
1 point
89. Which of the following is an example of paradigm innovation: *
1 point
90. Which of the following should a person do first when facing the need to make a decision: *
1 point
91. Which of the following is an action that employees can take to meet their employer's expectations of honesty: *
1 point
92. What should individuals consider when identifying occupations that are of interest to them? *
1 point
93. Tony works for a large insurance company. His job is to support the company president, schedule his/her appointments, and answer his/her phone calls. Tony works in *
1 point
94. A good way for a job applicant to make a favorable impression during a job interview is to *
1 point
95. Writing a follow-up letter after a job interview allows a job applicant the opportunity to *
1 point
96. What type of information may be listed in the work experience section of a résumé if the person has had only a few paying jobs? *
1 point
97. Which of the following often makes it necessary for workers to continue their education and obtain training to pursue different careers: *
1 point
98. Which of the following often presents an opportunity for current employees to be considered for a promotion: *
1 point
99. When Caroline explains the company's rules of conduct to a new employee, she should also explain *
1 point
100. The number of levels of management that a business needs usually depends upon the *
1 point
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