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Cane Creek Suspension Service Form
Please fill out all required fields and submit this form to book your fork or shock service. You should receive a reply with shipping and payment instructions within 2 business days.
If you haven't received a response, please check your spam folder before filling out a duplicate form.
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* Required
Email
*
Your email
Contact Information
Are you a consumer or retailer?
*
Consumer
Retailer
Business Name (if applicable)
Your answer
Cane Creek Customer Code (if known)
Your answer
Full Name
*
Your answer
Phone Number
*
Your answer
Shipping Address
*
Your answer
Suite/Apt/Unit # (if applicable)
Your answer
City
*
Your answer
State
*
Your answer
Zip Code
*
Your answer
Preferred ship method (2nd Day Air or Overnight service will increase return shipping cost considerably)
*
UPS Ground (2-5 days)
USPS Priority Mail (2-3 days)
UPS 2nd day
UPS Overnight
Local drop off/pick (M-F, 9:00 AM - 4:30 PM)
Type of Cane Creek product being serviced (if you do not see your product listed, we no longer offer factory service for it)
*
Double Barrel Coil CS
Double Barrel Kitsuma Coil
Double Barrel Air CS
Double Barrel Kitsuma Air
Double Barrel Inline
Double Barrel Air IL
Double Barrel Coil IL
Double Barrel C-Quent
Helm Fork AIR
Helm Fork COIL
Helm MKII Fork AIR
Helm MKII Fork COIL
Fork or Shock serial number
*
Your answer
Year/Make/Model of the bike the Cane Creek product is mounted on
Your answer
Date when/how the product was purchased (on bike, or aftermarket)
Your answer
Rider weight (fully kitted up, indicate lbs or kg)
Your answer
Ride hours (since previous service/new)
Your answer
Mention any notes or specific issues with the product
Your answer
Please note any upgrades/additional items you wish to add (Air-IL Upgrade, new IL Climb Switch w/ Tool, Black Damper Tube, HELM MKII damper in original HELM, Different Spring or mounting hardware, etc)
Your answer
Is this a paid service or a warranty request?
*
Paid Service
Warranty Request
Warranty Request
We will respond to the email provided in the form to ask for purchase receipt/invoice/etc.
Any notes or questions regarding your shock and service:
Your answer
Thank you for completing the suspension service request form!
You should receive a reply with shipping and payment instructions within 2 business days.
If you haven't received a response, please check your spam folder before filling out a duplicate form.
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