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Cane Creek Suspension Service Form
Please fill out all required fields and submit this form to book your fork or shock service. You should receive a reply with shipping and payment instructions within 2 business days.

If you haven't received a response, please check your spam folder before filling out a duplicate form.
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Email *
Contact Information
Are you a consumer or retailer? *
Business Name (if applicable)
Cane Creek Customer Code (if known)
Full Name *
Phone Number *
Shipping Address *
Suite/Apt/Unit # (if applicable)
City *
State *
Zip Code *
Preferred ship method (2nd Day Air or Overnight service will increase return shipping cost considerably) *
Type of Cane Creek product being serviced (if you do not see your product listed, we no longer offer factory service for it) *
Fork or Shock serial number *
Captionless Image
Year/Make/Model of the bike the Cane Creek product is mounted on
Date when/how the product was purchased (on bike, or aftermarket)
Rider weight (fully kitted up, indicate lbs or kg)
Ride hours (since previous service/new)
Mention any notes or specific issues with the product
Please note any upgrades/additional items you wish to add (Air-IL Upgrade, new IL Climb Switch w/ Tool, Black Damper Tube, HELM MKII damper in original HELM, Different Spring or mounting hardware, etc)
Is this a paid service or a warranty request? *
Warranty Request
We will respond to the email provided in the form to ask for purchase receipt/invoice/etc.
Any notes or questions regarding your shock and service:
Thank you for completing the suspension service request form!
You should receive a reply with shipping and payment instructions within 2 business days.

If you haven't received a response, please check your spam folder before filling out a duplicate form.
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