Gerding Builders Client Satisfaction Survey
Thank you for choosing Gerding Builders. We would appreciate your honest feedback regarding our performance on your project.
Email address *
Your Name and/or Project Name: *
What were your primary reasons for selecting Gerding Builders for your construction project? (check all that apply) *
Required
I learned about GERDING BUILDERS from the following source: *
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1. PROJECT TEAM
How often were you in contact with a company representative (PM, Superintendent, Project Engineer, etc.)?: *
My overall satisfaction with my overall project team from GERDING BUILDERS was generally: *
Project Manager Leadership *
Please rate your satisfaction in each of the following areas.
Excellent
Good
Fair
Needs Improvement
Poor
N/A
Communication
Problem solving
Teamwork
Attitude
Flexibility
Availability
Overall Satisfaction
Project Superintendent Leadership *
Please rate your satisfaction in each of the following areas.
Excellent
Good
Fair
Needs Improvement
Poor
N/A
Communication
Problem solving
Teamwork
Attitude
Flexibility
Availability
Overall Satisfaction
2. PROJECT PROCESS
How would you rate the estimating and preconstruction process? *
How would you rate the contract administration process? *
How would you rate our field crew's professionalism and performance? *
How would you rate the communication and responsiveness of our accounting and billing department? *
3. PROJECT DELIVERY
Please rate the following aspects of our work: *
Excellent
Good
Fair
Needs Improvement
Poor
N/A
Safe work site
Quality of work
Timeliness of project
Provided value for money
Productive and efficient
Met project specifications
Overall services provided
Overall impression
4. PROJECT EXPERIENCE
How would you rate the level of trust you had in us? *
How would you describe your overall experience working with us? *
Would you recommend Gerding Builders to others? *
How likely are you to use our company again? *
How likely are you to recommend our company? *
Would you be willing to provide a letter of reference? *
If you have any suggestions regarding how we could improve the services we provide to you, please enter them below.
We recognize our team members who have provided an exceptional level of client service. Please let us know if there is a GERDING BUILDERS team member that you feel we should recognize and why:
Other comments:
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