PSA Client Satisfaction Survey
To our valued client:

Thank you for giving us the opportunity to serve you. We, the Philippine Statistics Authority (PSA) Regional Statistical Services Office IX, are doing our best to improve our services to the delight of our clients. With this, we are requesting a moment of your time to give us some feedback of the quality of services that you just experienced from us. Rest assured that your responses will be kept confidential and will be used solely for the betterment of the delivery of PSA's services.

Muchisimas gracias!

Sincerely,

PSA IX Management
PERSONAL INFORMATION (optional)
Name:
Your answer
Age:
Gender:
Highest Educational Attainment:
Your answer
Marital Status:
WHAT SERVICE/S YOU AVAILED FROM PSA?
CLIENT SATSIFACTION
The Personnel
Strongly disagree
Disagree
Agree
Strongly agree
I am very satisfied with the way PSA personnel processed my request
The personnel acted in my best interest
The personnel were approachable, available and helpful
The personnel were friendly and courteous
The personnel were knowledgeable and well trained
The personnel were responsive to our needs
The personnel were well groomed
The Process
Strongly disagree
Disagree
Agree
Strongly agree
The entire process was well organised
The instructions were clear
Available guide materials were of great help for clients in filling up the forms
The step-by-step procedure were strictly followed
The length of time spent for the entire process of the request was reasonable
The PSA Evironment
Strongly disagree
Disagree
Agree
Strongly agree
The overall PSA's physical setup/layout was very conducive for clients
Holding area is well-ventilated
Bigger space for holding/waiting area
Waiting area is airconditioned and well-lighted
Enough number of chairs in the holding and waiting area
There are proper signages posted
Toilets/Comfort Rooms are clean; water are available
Garbage bins are available for proper disposal of trash
ARTA Compliance
Have you observed or noticed the following in the PSA's premises?
YES
NO
Citizen's Charter
Anti-Fixer Campaign Posters/Materials
No Noon Break Posters/Materials
Public Assistance and Complaint Desk
ID/Nameplates worn by Staff
Priority Lane for Senior Citizen, Pregnant Women and PWD
No Smoking/Smoke Free Posters/Materials
No Hidden Costs
Comments or Suggestions:
Your answer
Thank you for your continued support!
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