Refer to RF Form
This form is to be completed by CSTs if you've exhausted all troubleshooting and have determined the job needs to be referred to RF for further investigation.
Account # *
Your answer
Address *
Your answer
Customer Type *
Required
Work Order # *
Your answer
Cabinet ID (Hub & Node ID) *
Your answer
Tech # *
Your answer
Tap Value *
Total Ports *
Tap Level: Ch 2 / Freq 55.2500 *
Your answer
Tap Level: Ch 73 / Freq 519.0000 *
Your answer
Tap Level: Ch 91 / Freq 627.0000 *
Your answer
Tap Level: Ch 120 / Freq 771.0000 *
Your answer
Tap Level: Ch 129 / Freq 825.000 *
Your answer
Tap Level: Ch 135 / Freq 861.000 *
Your answer
Tap Level - Upstream Transmit *
***Be sure to get this from the tap***
Your answer
Did you verify a clean Ingress Scan for the home? *
What product is affected? Select all that apply *
Select all that apply
Required
Please give a brief but descriptive overview of the issue *
Your answer
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