"Best practice" guidekurs
"Best practise” Guidekurs med head of guide and training Myles Farnbank, Wilderness Scotland
Dato: 6-8. september
Kl. 09:00-17:00 hver dag
Pris: kr 2000,- pr. deltaker (Kun for NCE Tourism-partner)
Max 15 plasser - førstemann til mølla

Creating Great Customer Experiences
• The Adventure Travel Industry in Context
• The role of guiding in the adventure industry
• Thematic Interpretation
• What makes a great customer experience, exceeding expectations, potential for transformational experiences
Emotional Intelligence and the customer experience

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