Satisfaction Survey
Dear customer,
Thank you for choosing ESW Vision. Your satisfaction is our priority and we truely appreciate your feedback. Please take a moment to share your thoughts in the following satisfaction survey. Your insights are helping us improve your customer journey. We appreciate your time and continued support.
This survey includes 20 questions and will take you just a few minutes

Thank you for your time!

ESW Vision Team

If you happen to have multiple devices, please take this survey multiple times. 
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1. Select your device : *
Required
2. For how long have you been using your device ?
 *

3. How often do you use your device per week ? 

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4. How many examinations do you perform in average per week ? *
5. How much is the price charged for an examination ? *
6. How many dry eye treatments do you perform in average per week ? *
7. How much is the price charged for a treatment ? *
8. How would you rate your overall satisfaction about your device ? 
 *
9. Did the information provided on user manual and labels guided you effectively through the use of your device ?  *

10. If you have been in contact with our customer service department, how would you rate the response you received?

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Friendliness
Time of reaction
Quality of service

11. If you have been in contact with our after-sales service department, how would you rate the response you received?

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Friendliness
Time of reaction
Quality of service

12. How would you evaluate the safety of your device ?

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