DATA OPERATIONS Level 1 – [Cluster 1

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DATA OPERATIONS Level 1 – [Cluster 1 – June 2014]

Instructions: Each item in this test has four (4) possible answers lettered (A), (B), (C), (D).
Read each item carefully then select the most appropriate response.

Name *

Class *

Date

YYYY

1. The information system activity used by an organization to evaluate or correct the input stage is known as: *

1 point

A. Output

B. Feedback

C. Turnaround

D. Processing

2. Choose the option that BEST describes "key players" in an Information Technology organization. Key players are: *

1 point

A. persons who gave money to start-up the organization

B. senior employers of an organization

C. major shareholders in an organization

D. persons in an organization who are essential for the functioning of a section or department within that organization

3. Elite IT Systems is recruiting a new group of students. Prepare for them a handout listing the duties of the Information Technology Specialist. The main duties are: *

1 point

A. identify and solve Information Technology problems.

B. write, test and maintain an in-house designed system.

C. enable and maintain the use of an information technology system.

D. provide technical support to an in-house information technology system.

4. Which of the following statements about electronic tools is TRUE? *

1 point

A. Using electronic tools instead of paper eliminates the need to use footnote sources.

B. Using electronic notetaking eliminates the need to cite references.

C. Footnoting of material is handled automatically by electronic encyclopedias.

D. Placing quotations in a research paper requires citing the source to avoid copyright violations.

5. You are making a presentation to your class on safety procedures. You informed the students that the BEST way to prevent accidental fires is to: *

1 point

A. put in place an evacuation procedure.

B. ensure that all students know how to use fire extinguishers.

C. keep flammable materials away from anything that can cause a fire

D. Install smoke detectors around the school compound.

6. A co-worker collapses in your office. What is your first course of action? *

1 point

A. Raise an alarm, but offer assistance only if it does not put you at risk or harm.

B. Seek medical assistance for the person right away.

C. Immediately give mouth to mouth resuscitation, then call for help.

D. Move the person to a comfortable position and loosen any tight clothing

7. While installing a new workstation, an electrical outlet with exposed wires was observed. The first action you should take to address the situation is to? *

1 point

A. Use another outlet.

B. Call someone to repair the outlet.

C. Report the problem to your supervisor.

D. Post a sign to warn against using the outlet

8. You are the supervisor on duty. You were asked to advise your supervisees on the importance of wearing clean clothes. You will tell to them to: *

1 point

A. be prepared for emergencies

B. dress the part showing you have a lot of clothes

C. observe good personal hygiene

D. dress to attract the attention of the opposite sex

9. Quality of work and output may BEST be improved at the workplace by: *

1 point

A. reducing the weekly work hours

B. creating opportunities for overtime pay

C. creating opportunities for promotion

D. improving work habits and workmanship

10. Jared has been feeling wrist pains while using the computer. To prevent further injury, he should: *

1 point

A. curve wrists and keep fingers straight

B. allow his arms to touch his body

C. place the keyboard level with the front of the desk

D. place both feet on the floor, parallel to each other

11. Tena Johns works as the secretary of Ideal Technology Company. As a daily routine she has to make priorities. Place in correct order the urgent and important method: i. important and not urgent ii. important and urgent iii. not important and not urgent iv. not important but urgent *

1 point

A. i, ii, iii and iv

B. ii, i. iv and iii

C. ii, iii, i, and iv

D. ii, iv, iii and i

12. In Anna's department at Crispy Biscuit Co. each team member receives training to enable them to perform the duties of the other workers. A team such as this is described as: *

1 point

A. functional

B. cross-functional

C. multifunctional

D. self-directed

13. Which of the following statements outlines the appropriate procedure involved in giving feedback? *

1 point

A. Explain observations and perceptions.

B. Listen intently to ensure understanding.

C. Describe observations and perceptions

D. Express disagreements openly.

14. A telephone conference call is an example of which of the following types of communication? *

1 point

A. Same time/same place

B. Same time/different place

C. Different time/same place

D. Different time/different place

15. Customer service transactions include three steps carried out in the following order: *

1 point

A. Plan, deliver, follow-up

B. Plan, check, take action

C. Plan, review, deliver

D. Plan, follow-up, improve

16. You work at the Express Electronics store. At 8:00 am this morning, a customer left her laptop to be repaired and was told that it would be ready in two days. You have since found out that the laptop needs a part which has to be shipped from abroad. You are not sure how long this will take. How should you handle the situation? *

1 point

A. Contact the customer only when you receive sufficient information to fully answer her questions.

B. Call the customer promptly and update her on your findings, since she dropped off her laptop.

C. Wait until the customer returns to the store so you can give her a face-to-face update.

D. Telephone the customer immediately and give her a time when you estimate that her laptop will be ready.

17. Good business relations are established with clients when an employee: *

1 point

A. is open about all of the company's activities

B. accompanies an unannounced visitor to an executive

C. is proficient in listening and responding to customer

D. listens attentively to complaints and sides with clients

18. Customizing your desktop is necessary when you need to access programmes or files that you use frequently. To customize your desktop which of the following MAY NOT apply? *

1 point

A. Clicking on a file path

B. Clicking on the start menu

C. Right clicking on the icon

D. Selecting programme icon

19. Alando's supervisor asked him to adjust the line spacing of a document to 1.5 using the Microsoft Word programme. Show Marco the appropriate short cut key/s. *

1 point

A. Ctrl 1

B. Ctrl 2

C. Ctrl 5

D. Ctrl 1.5

20. Which function allows you to remove text from within a document and place it on a clipboard? *

1 point

A. Delete

B. Copy

C. Drag

D. Cut

21. There is an electrical emergency on the third floor of the building in which you work. The warden indicates that you must vacate the building. To shut down your computer using the MAIN procedure that will effectively allow you to do so by: *

1 point

A. plugging out the computer from the main switch.

B. pressing the power button on the system unit until the computer is off.

C. selecting start and then select shut down option.

D. turning off the monitor.

22. From the options below, identify one example of software. *

1 point

A. DB2

B. printer

C. Sybase

D. Microsoft Access

23. Jaron James received a quotation for the cost of a Dell computer. This quotation was hand delivered to her. She needs to send this quotation to her friend in the United States. Which of the following devices would she MOST likely use to do this operation? *

1 point

A. printer and a scanner

B. printer and computer

C. scanner and a computer

D. scanner and photocopier

24. Mr. Johns has a presentation to make to a group of 35 students at St. Peter's High School. Which of the following devices should he use to do the presentation? *

1 point

A. Printer

B. Scanner

C. Monitor

D. Multimedia Projector

25. Multimedia is best described as: *

1 point

A. a speech recognition software

B. a combination of sound, graphics and video

C. using CD-ROMS and sound cards

D. using sound and vision

26. The operating system tool is used to determine and change hardware properties and status, this is demonstrated by: *

1 point

A. using disk cleanup to reduce the time needed to access files stored on the hard drive

B. downloading a free spyware tool to scan the hard drive for unwanted applications

C. purchasing a virus protection application to detect and remove viruses from files on the hard drive

D. using a free file compression application to increase the number of files that can be stored on the hard drive

27. Select the menu which allows you the option to choose bullets and numbering. *

1 point

A. File

B. View

C. Insert

D. Format

28. The mouse is a common input device attached to the computer, which of the buttons is most often used by the user? *

1 point

A. Right

B. Left

C. Middle

D. Scroll wheel

29. A small graphical image that represents a function, an object or a pointer tool is characterized as a / an *

1 point

A. icon

B. folder

C. shortcut

D. pointer

30. Mary needs to retrieve her document from a thumb drive. What functions must she perform? *

1 point

A. Select file, Open, thumb drive, Document name, Open

B. Select open, Document name, thumb drive, File name

C. Double click My computer, thumb drive, Document name

D. Double click My computer, thumb drive, File name, Open

31. To design a form so that there are three boxes to enter Courses Completed, the user should: *

1 point

A. insert fields

B. split the cells

C. merge the cell

D. insert columns

32. To provide two additional lines for addresses, the user should: *

1 point

A. insert new rows

B. adjust row heights

C. insert new columns

D. adjust column widths

33. You are creating a form and would like to give the user a set of options from which to select. Which method would you use to accomplish this? *

1 point

A. Text Box

B. Label

C. Combo Text Box

D. Drop-Down List Box

34. Johann would like to change the appearance of a document. What is the process being applied? *

1 point

A. Editing

B. Proofing

C. Inserting

D. Formatting

35. Under which of the following menu options would you find the feature that will allow you to change the font type, size and colour? *

1 point

A. Edit

B. Insert

C. View

D. Format

36. When using a Microsoft Word document, which file menu option is used to close the document? *

1 point

A. Exit

B. Quit

C. Save

D. Close

37. In a spreadsheet, equations that you build yourself using values and cell references are called: *

1 point

A. values

B. functions

C. calculations

D. formulas

38. Indicate the result if the mixed cell reference (C$30) was used in copying a formula: *

1 point

A. the column would be adjusted, but the row number would not change

B. the column would not change, but the row number would be adjusted

C. the column and row would be adjusted according to their new location

D. neither the column nor row would be adjusted

39. A software enables you to easily perform calculations and analysis *

1 point

A. Database

B. Presentation

C. Spreadsheet

D. Word Processing

40. Dane would like to arrange data on the spreadsheet for easy access to his records. He should use the function. *

1 point

A. Cut and paste

B. Sort and filter

C. Find and select

D. Find and replace

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