Call For Partners: Expanding Language Access in Public Benefits Through Generative AI

U.S. Digital Response (USDR) is seeking 2 government partners to collaborate on expanding our proven human-centered translation approach beyond unemployment insurance to additional benefit programs. Our work with the New Jersey Department of Labor demonstrates the impact of this approach: they reduced the average unemployment insurance application completion time from over 4 hours to under 30 minutes and enabled staff to translate content 3 times faster than before.

Building on this successful Spanish translation work, we'll jointly develop AI-powered tools to help agencies better serve all residents, including English-speakers, with a focus on multilingual plain language. Content development will take place from April through June 2025.


Applications deadline extended - now close Tuesday, March 18. Potential partners will be notified for next steps. Follow-up conversations will take place the week of March 31. 
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Name *
Email address *
Role/Title *
Agency/Department Name *
Level of Government *
Benefit Program(s) *
What benefit program are you looking to partner on? We are open to programs including, but not limited to, Medicaid, SNAP, Summer EBT, LIHEAP and more. 
What languages have been identified as priorities over the next 6-12 months? *
We expect to begin our next collaboration with Spanish, but are interested in knowing which other languages are top priorities for our partners. 
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