Technical / Customer Support Agent for WebinarNinja
Live Chat and Email Technical / Customer Support Agent
Remote / Home-Based
40 hours a week
Will include weekends and late night shifts
Core Must Haves:
Are you able to gather, handle, process data and information efficiently and effectively?
Can you handle unexpected situations and use initiative to implement a solution?
Are you able to use technology to help solve problems?
Are you great at communicating and sharing your knowledge?
Are you able to empathise with others situation and offer to help in a fluent and accurate manner - both verbally and in writing?
Are you disciplined, flexible and willing to take direction and follow instructions?
Do you answer YES to the following?
Do you have at least 4 years of technical customer support experience?
Do you have experience working from home?
Are you willing to work any shift, including weekends?
Are you looking for a secure, steady job?
Do you like being part of a team?
Who are we?
WebinarNinja is the fastest growing webinar software company and we are looking for amazing team members to join our growing support team.
As a Support Ninja you are the face of WebinarNinja. You make the customer experience exceptional. We communicate with our users through support tickets and chats. We even hop on a webinar with our customers to test out issues if needed!
We pay monthly
We pay bonuses & salary increases based on performance
We offer paid holidays, sick leave, & an all-expenses paid, annual team retreat
HOW TO APPLY:
Step 1: Complete the questions below in this form.
Step 2: Link your resume / CV in the application and submit.
You will be contacted for an interview if you pass these first steps.
Best of luck!
1. Answer the questions below
First and last name
In which town/city/country will you be working from?
Is there a day of the week you can't work? (Check any that apply)
I can work any day of the week
Is there a time of day you can't work?
Have you worked remotely before? Tell us about it.
What do you like about working remotely?
Describe your home-office set-up.
What is the internet speed you have available to you for remote working?
How did you support customers before? (Check all that apply)
Why do you want to work for WebinarNinja?
Who do you think our customers are?
What previous experience do have related to this job and our company?
In a previous job what was a typical support issue you had to deal with on a daily basis?
2. Submit your CV
Provide TWO references (Name, Company, Contact)
Submit your cover letter and link to your CV/resume
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