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Digital Access to Essential Services
Citizens Advice would like to shine a light on digital access to essential services over the last year. For some time now there has been a big push towards digital first services and we
aim to understand how people engage with these and whether they are accessible to all.
Our findings will inform providers about real experiences, helping ensure these services better meet the needs of those who use them.
We would like to look at service use over the last 12 months. Think about the services you have used and how you have had to use them.
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