HSSBV Client Feedback Survey

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Thank you for visiting the Humane Society of San Bernardino! Please fill out this survey regarding your visit.

How were you referred to our office?

Friends/family

Drove by

Social media/website

Other:

Our lobby and exam rooms were:

Clean and tidy

Odor free

Could use improvement

Other:

When you called our office, your call was answered:

in under 5 minutes

5-10 minutes

10-15 minutes

Not applicable (did not call)

Other:

Clear selection

Your phone conversation was:

Courteous

Informative

Professional

Communication could use improvement

Not applicable (did not call)

Other:

Our reception staff was

Warm and hospitable

Attentive

Professional in manner and appearance

Communication from reception staff could use improvement

Other:

The vet assistant (nurse) who helped you today:

Was gentle with my pet

Seemed knowledgeable

Answered my questions thoroughly

Professional in manner and appearance

My experience could have used improvement

Other:

The Veterinarian who helped you today:

Did not see Veterinarian

Introduced themselves with a warm greeting

Was professional in manner and appearance

Was comforting to my pet and me

Was able to make me feel welcome

Listened attentively to my pets presenting symptoms/reason for visit

Described the diagnoses and treatment plan well

Communication with the Veterinarian could use improvement

Other:

Was your wait time reasonable today?

Yes

Clear selection

Would you recommend us to others? Why or why not? Is there a staff member who went above and beyond that you would like to mention?

So that we may look up your account, please provide your first and last name, as well as phone number. Please also let us know if you would like us to contact you about your experience.

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