Client Experience Survey
We would love to hear your thoughts or feedback on how we can improve your experience!
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How many times have you accessed DRIVEN? (please select one option that best suits your situation)
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How did you access DRIVEN? (please select one option that best suits your situation)
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How many service providers were you directly connected with through DRIVEN? (please select one option that best suits your situation)
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How many referrals were you given for other services during your access/visit? (please select one option that best suits your situation)
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Did you experience any difficulties accessing DRIVEN? (please select all that apply)
Dis you experience any difficulties accessing DRIVEN not reflected in the options above?  (if no, skip, if yes please explain)
Was your personal information shared by DRIVEN in a way that respected your consent and privacy?
Is there anything DRIVEN could have done differently in sharing your information according to your consent and privacy?
What would you tell your friends or family about your experience with DRIVEN?
For this section, consider your most recent INTERACTION with DRIVEN to inform your answer (in person or virtual).  Using the scale below, please tell us how much you agree, or disagree with each statement.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Unsure/Not Applicable
Services were easy to access.
I felt my needs were understood.
I talked about safety planning for my situation.
I created or (added to) a safety plan for myself.
I created (or added to) a safety plan for my children.
I felt listened to and respected.
I was directly connected to services relevant to my situation.
I got information about/was provided referrals for other community supports relevant to my situation.
The information provided was useful.
I received service in a manner sensitive to my culture, background, or other life circumstances.
I was satisfied with the wait for services.
I felt the staff were knowledgeable and skilled.
I felt the staff were working together as a team to help me.
I did not have to repeat the same information about my story multiple times.
I was satisfied with the child minding services
It was helpful to be connected to services through one centralized program (in person/virtually).
I felt DRIVEN was a safe and secure place (virtually/in-person).
The program purpose and structure were clearly explained to me.
I understood what information I was giving permission to share.
I understood why I was being asked to give permission to share my information.
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For this section, consider how you feel/felt AFTER your most recent interaction with DRIVEN.  Using the scale below, please tell us how much you agree, or disagree with each statement.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Unsure/Not Applicable
I feel safer.
I feel more in charge of my life.
I better understand the next steps in dealing with my situation.
I would recommend this service to others
Overall I was satisfied with the service I received from DRIVEN.
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What did you appreciate most about working with DRIVEN?
What changes or improvements would you recommend?
Are there any other comments your would like to add?
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