Client Experience Survey

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We would love to hear your thoughts or feedback on how we can improve your experience!

Did you experience any difficulties accessing Safety Network Durham? (please select all that apply)

I had technical difficulties connecting to service (phone, video, email, etc.)

Transportation to the office was difficult for me

I am busy during hours when Safety Network Durham is open

I did not have access to childcare

The services I need were not available through Safety Network Durham

Safety Network Durham staff did not know how to help me

Contact is difficult because I live with my abuser

I live in a rural region

None of the above

Did you experience any difficulties accessing Safety Network Durham not reflected in the options above? (if no, skip this question, if yes please explain)

Did you feel Safety Network Durham respected the privacy of your personal information and obtained consent before sharing your information?

Yes

Somewhat

I'm not sure

Using the scale below, please tell us how much you agree, or disagree with each statement.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Unsure/Not Applicable

Services were easy to access.

I felt my needs were understood.

I talked about safety planning for my situation.

I felt listened to and respected.

I was connected to services relevant to my situation.

I received service in a manner sensitive to my culture, background, or other life circumstances.

I did not have to repeat the same information about my story multiple times.

It was helpful to be connected to services through one centralized program.

I felt Safety Network Durham was a safe and secure place.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Unsure/Not Applicable

Services were easy to access.

I felt my needs were understood.

I talked about safety planning for my situation.

I felt listened to and respected.

I was connected to services relevant to my situation.

I received service in a manner sensitive to my culture, background, or other life circumstances.

I did not have to repeat the same information about my story multiple times.

It was helpful to be connected to services through one centralized program.

I felt Safety Network Durham was a safe and secure place.

Clear selection

For this section, consider how you feel/felt AFTER your most recent interaction with Safety Network Durham. Using the scale below, please tell us how much you agree, or disagree with each statement.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Unsure/Not Applicable

I feel safer.

I feel more in charge of my life.

I better understand the next steps in dealing with my situation.

I would recommend this service to others

Overall I was satisfied with the service I received from Safety Network Durham

Clear selection

What did you appreciate about working with Safety Network Durham?

What changes or improvements would you recommend?

Is there anything we could do to make our services feel more inclusive and/or culturally safe? If yes, please explain

Are there any other comments you would like to add?

Submit

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