UNIVERSITY OFFICIAL VISITOR CLIENT SATISFACTION FORM [BORANG KEPUASAN PELAWAT RASMI UNIVERSITI]
UPM/OPR/PNC-PSPK/BR07/CLIENT

NO. SEMAKAN : 02
NO. ISU : 02
TARIKH KUATKUASA : 01/07/2016
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Evaluator's Name [Nama Penilai]
Email [E-mel]
University/Agency/Institution/School [Universiti/Agensi/Institusi/Sekolah]
Date of Visit [Tarikh Lawatan]
MM
/
DD
/
YYYY
Using the scale below, kindly evaluate the following items. [Dengan menggunakan skala di bawah, sila nilai perkara berikut.]
Assistance from UPM officers throughout visit (including conduct and management of visit) [Bantuan daripada pegawai UPM sepanjang lawatan (termasuk pengendalian dan pengurusan lawatan)]
Very Unsatisfying / Sangat Tidak Memuaskan
Very Satisfying / Sangat Memuaskan
Clear selection
Efficiency of feedback during correspondence (mail/email/phone calls) [Kecekapan memberikan maklum balas semasa surat- menyurat (surat / e-mel / panggilan telefon)]
Very Unsatisfying / Sangat Tidak Memuaskan
Very Satisfying / Sangat Memuaskan
Clear selection
Programmes arranged fulfill visit’s objectives [Program yang diatur memenuhi objektif lawatan]
Very Unsatisfying / Sangat Tidak Memuaskan
Very Satisfying / Sangat Memuaskan
Clear selection
Satisfaction from discussions / briefings [Kepuasan dari perbincangan / taklimat]
Very Unsatisfying / Sangat Tidak Memuaskan
Very Satisfying / Sangat Memuaskan
Clear selection
Overall, the managing of this visit is: [Secara keseluruhan, pengurusan lawatan ini adalah:]
Very Unsatisfying / Sangat Tidak Memuaskan
Very Satisfying / Sangat Memuaskan
Clear selection
Recommendations (If Any) /Output From Discussion [Cadangan (Sekiranya Ada) / Hasil Dari Perbincangan]
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