Urgent Care Services in West Hertfordshire
As demand for urgent health care services - both locally and nationally - continues to increase, Herts Valleys Clinical Commissioning Group is undertaking some work to look at ways of making sure that we provide a model of care in the future that effectively meets the needs of the people using these services. These services include A&E, urgent care centres, minor injuries units and so on.

We want to make sure that we get patients, the public, patient groups and others involved at an early stage to ensure that we can build their views and experiences into any future proposals.

We have developed this survey asking some questions about your experiences of using local urgent care services and want to encourage as many people as possible to complete it by 24 March 2017.

Q1 Which of the following health services are you aware of?
Yes
No
Not sure
Accident and emergency (A&E) at Watford General Hospital
NHS 111 telephone service
Minor Injuries Unit (MIU) at St Albans City Hospital
Urgent Care Centre (UCC) at Hemel Hempstead Hospital
GP walk in service at Hemel Hempstead Hospital
Q2 Have you used any of the above services in the last 12 months?
Q3 How many times have you used any of these services in the last 12 months?
Q4 Please think of your most recent encounter with urgent care. This may have included more than one of the services listed. Which one or ones did you use?
Q5 What made you choose that particular service (tick one or more answers if applicable)
Q6 What was the nature of your illness / injury?
Other condition (please specify)
Your answer
Q7 How worried were you about your condition?
Q8 Thinking of your last visit to one of these services, what time and on what day was this (please select a time AND a day)
Q9 Whilst attending any of these services were you told about alternatives that may have been more appropriate to see and/or treat your condition?
Q10 Did you know that your pharmacist also offers advice on common problems such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking? They can also help you decide whether you need to see a doctor
Q11 Have you used any of the following social media channels to access information on urgent care services?
Are you responding as the patient or carer?
Are you registered with a GP practice in:
We'd like you to tell us a bit more about yourself (this is optional). Are you:
What age group are you?
Which of the following best describes your ethnic background:
Do you consider yourself a disabled person?
If you answered 'yes' to the question above please specify nature of disability:
Please leave your email below if you would like to be kept informed about local health services
Your answer
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