Feedback Survey
Thank you for completing this short survey on your satisfaction with ContactPointe's services.  Your feedback with help us maintain superior service.  

As you think about your event, please do so in four phases; Scheduling, Pre-Event, Event and Post-Event and rate our performance separately during each phase. Please skip any questions that do not apply to your event.  
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Date of Training Event *
For multiple days, use the first day of the training session
MM
/
DD
/
YYYY
Facility Location *
Your Company *
Scheduling Phase- How satisfied were you with the overall coordination during the Scheduling and Contract Phase?
Clear selection
Comments regarding the Scheduling and Contract Phase?
Pre-Event Phase.  These question pertain to the Pre-Event Phase of your event;  
This period immediately follows the contract signing.  This includes all planning, discussions and preparations leading up to the actual event.
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
You were contacted at the appropriate times for event planning.
Understood your problems and offered creative solutions.
Were flexible enough no matter how often the plans changed.
Offered choices which could be accommodated in your budget.
Please rate your pre-event meeting experience.
Clear selection
Other comments about the Pre-Event Phase.
Event Phase- These questions pertain to feedback from the instructors and students at the Event itself.
Please skip if no feedback received.
Agree
Somewhat agree
Neutral
Somewhat Disagree
Disagree
N/A
Training materials arrived on time and distributed
Room set up met expectations and was comfortable
Software installed and working
Quality of food and beverages was good
Directions to event facility were detailed and clear
Clear selection
Other comments about the Event.
Post-Event Phase.  These questions pertain to the Post-Event Phase.  
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
The billing process was accurate, timely and understandable
Clear selection
Other comments about the billing process and Post-Event Phase.
Throughtout the entire event experience, did you encounter any problems?
Clear selection
If yes, please describe the problem and how it was resolved.
Overall, how satisfied were you with the performance and service of ContactPointe?
Clear selection
If you were planning another event, how likely are you to use ContactPointe services again?
Clear selection
Referrals are very appreciated.  Assuming that you're satisfied, would you provide the names of co-workers, colleagues or friends that would benefit from ContactPointe services?  
Any other comments?
Your Name
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Your Email Address
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