MobilePass Project - Traveller Feedback from MobilePass Test
Thank you for taking part in the testing of the experimental MobilePass border checking device!
We would like to ask you a few more questions so that we get your opinion about this experience. We will only use this information to improve our device. Thank you for the time you take for us! We greatly value your input.
1. Gender:
Female
Male
Clear selection
2. Your age is :
Below 18
Between 18 and 35
Between 36 and 55
Above 55
Clear selection
3. Has the purpose of the MobilePass test , as well as the use of your personal data been adequately explained to you?
Yes
No
Clear selection
4. With which document have you passed this test?
ID Card
Passport
e-Passport
Clear selection
5. How often do you cross this border?
(almost) daily
around once a week
around once a month
less than once a month
Clear selection
6. As a traveler, do you think that the this new border crossing process was:
Yes
No
Easy to understand
Comfortable
Quick
Friendly
Yes
No
Easy to understand
Comfortable
Quick
Friendly
Clear selection
7. Please specify how you felt towards the different parts of the procedure :
Very positive (comfortable, quick, easy to use...)
Positive
Neutral
Negative
Very negative (uncomfortable, slow, not easy to use...)
Document verification
Fingerprints verification
Face verification
Very positive (comfortable, quick, easy to use...)
Positive
Neutral
Negative
Very negative (uncomfortable, slow, not easy to use...)
Document verification
Fingerprints verification
Face verification
Clear selection
8. Globally speaking, do you think that this new way of checking could be an improvement?
Yes
No
Clear selection
9. Do you trust the MobilePass device to keep your personal data safe ?
I fully trust
I partially trust
Neutral
I don't really trust
I don't trust at all
Clear selection
10. Would you trust a Smart Phone-based application for border crossing to keep your data safe ?
I would fully trust
I would partially trust
Neutral
I wouldn't really trust
I wouldn't trust at all
Clear selection
11. In your opinion, how could the MobilePass device further improve the border control process (taking into account safety, efficiency and ease of use) ?
Your answer
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