Evaluate Your Boat Rental Experience
Your comments are very helpful -- they allow us to improve our offerings and quality of customer service. If you have rented a boat from us, please take the time to critique your experience and offer suggestions for the future.
* Required
How did you find out about us?
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Your answer
Did you rent on-site or take a boat off-site?
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On-Site
Off-Site
At which location did you rent?
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Allston/Brighton: Boston
Kendall Square: Cambridge
Moody Street: Waltham
Nahanton Park: Newton
Blessing of the Bay: Somerville
Historic Newton Boathouse
Condon Shell: Medford
On what date did you rent?
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Your answer
At what time did you begin your rental?
*
Before Noon
Noon-4pm
After 4pm
At what time did you finish your rental?
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Before Noon
Noon-4pm
After 4pm
Rate the Initial Greeting: Prompt & Friendly
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Check-In Procedure
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Variety of Available Boats
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Customer Service During Boat Selection
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Experience on the Water
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Check-Out/Payment Procedure
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
Overall Customer Service
1- Very Disappointing
2
3- As Expected
4
5- Exceeded All Expectations
Clear selection
How many boats did you rent?
Your answer
Your group rented the following boats (check all that apply):
Standard Canoe
Tripper XL Canoe
Paddleboat
Single Kayak
Double Kayak
Stand-Up Paddleboard
Rowboat
5 Person Stand Up Paddleboard
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For those who rented a kayak, did the dockhand adjust the kayaks to fit you?
Yes, and they were adjusted properly.
Yes, but they were uncomfortable.
No, and they were uncomfortable.
The boats are not adjustable (e.g. canoe).
Clear selection
What did you like most about your rental?
Your answer
How could our rentals be improved?
Your answer
Please tell is anything else you'd like us to know:
Your answer
Your Name (optional):
If you did not enjoy your experience, we want to make it right. Please include your contact information so we can reach you.
Your answer
Phone (optional):
Your answer
E-Mail (optional):
Your answer
Do You Wish to Join Our E-Mail List?
Yes
No
Clear selection
May We Print Your Comments?
Yes
No
Clear selection
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