Chromecast - Black screen/No signal survey
Answer the following questions for us to better analyze the issue.
Full name *
Your answer
Email address
Providing your email address is optional. We may have a few follow up questions and/or suggestions on how you may be able to resolve your issue.
Your answer
What best describes the issue you’re experiencing? *
When your Chromecast is powered on, what color is the LED light on the Chromecast? *
Which Chromecast device do you have? *
Where is your Chromecast device directly plugged into? *
What TV make and model are you using with your Chromecast device? *
Your answer
If your Chromecast device is not plugged directly into a TV, what is the make and model of the device that it is plugged into? *
Your answer
Has your Chromecast device ever worked properly with this particular TV? *
When did this issue first start? *
(ex. 1/22/2016)
Does the issue come and go, or is it always happening? *
Does your Chromecast device work with another TV? *
If you said yes to the previous question, what is the make and model of the TV that works with your Chromecast device? *
Your answer
When you reboot (simply unplug/plug the power source from your Chromecast device) your Chromecast device, what is the last thing you see on your TV before the screen goes black? *
To reboot, unplug the Chromecast device from the power source and then plug it back in
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