Attitudes and Opinions on HMRC's Community Forums
Sign up and help shape the new Customer Forum — here's how!

Would you be interested in helping us improve the Forum?

HMRC is redesigning the HMRC Online Customer Forum.

We want to understand what our customers want from the Forum, what features and aspects of the Forum that you like and how it could be improved.

We are looking for volunteers to spend some time speaking with our research team. Any participation is voluntary and you can withdraw at any time. Any information provided will be confidential and anonymised.

If you have any questions about the research study, please contact Jack Mitchell at

We look forward to hearing from you and hopefully, gaining your insights and perspective.

Many thanks,

Jack Mitchell
User Researcher, HMRC

Do you consent to participation in this survey to improve the online forum? *
What is your gender? *
What is your age? *
On a scale of 1-5, how confident are you when using digital technologies such as mobile phones or personal computers? *
Not very confident
Very confident
The community forums serve as a platform to communicate with HMRC as well as other tax agents and customers to answer your questions regarding tax issues. Do you think that the community forums are an effective method of achieving this? *
How often do you visit the community forums? *
Provided you have a problem related to tax, would you say that the community forums are the first place you’d refer to regarding your issue? *
What would you say is the best aspect of the community forums? *
Your answer
What is the biggest change you would make to the community forums? *
Your answer
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