River Parishes Transit Authority (RPTA) Rider Survey
River Parishes Transit Authority (RPTA) patrons are encouraged to share information about their
experiences with our public transportation service. All responses remain confidential; data is for internal
use only.
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1. Please give the address of your residence or primary point of origin when traveling via RPTA *
*e.g., Street name, City, Parish, State, ZIP code
2. What is your age? (years)
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3. On average, how often do you travel via RPTA? *
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4. When do you typically travel via RPTA? *
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5. What is typically your destination or trip purpose when traveling via RPTA? *
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6. Which best describes your typical RPTA trip?
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7. What is your average one-way travel time via RPTA? *
Number of minutes
8. On average, how many times per month do you transfer from RPTA to another transit system(e.g., NORTA, JeT)?
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Please provide your opinions on the following statements regarding RPTA service provision.
9. I am generally able to secure RPTA bus trips at times that are convenient for me.
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10. The RPTA bus arrives on time.
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11. The RPTA buses are clean.
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12. I feel safe and secure while riding the RPTA bus.
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13. The RPTA bus typically travels to my destination in a timely manner.
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14. Making trip reservations with RPTA is easy.
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15. The RPTA bus operators I interact with are helpful and courteous.
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16. The RPTA dispatchers I interact with are helpful and courteous.
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17. I consider the fare I pay to ride the RPTA bus to be a good value.
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18. RPTA's level of service and hours of operation are sufficient for my travel needs.
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The following questions are optional.
19. Do you have a disability?
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20. Do you feel that your disability is accommodated when riding RPTA buses, and when interacting with RPTA bus operators and dispatchers?
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Thanks for taking the RPTA Rider Survey!
Please provide any suggestions for improving RPTA bus service in as much detail as possible.
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