River Parishes Transit Authority (RPTA) Rider Survey
River Parishes Transit Authority (RPTA) patrons are encouraged to share information about their
experiences with our public transportation service. All responses remain confidential; data is for internal
use only.
* Required
1. Please give the address of your residence or primary point of origin when traveling via RPTA
*
*e.g., Street name, City, Parish, State, ZIP code
Your answer
2. What is your age? (years)
Mark only one option.
under 25
25-34
35-44
45-54
55-65
66 and older
3. On average, how often do you travel via RPTA?
*
Mark only one option.
Once per week
2 to 3 times per week
4 to 5 times per week
6 or more times per week
4. When do you typically travel via RPTA?
*
Mark only one option.
Weekdays only
Saturdays only
Weekdays and Saturdays
5. What is typically your destination or trip purpose when traveling via RPTA?
*
Mark only one option.
Work
School
Personal/leisure
Hospital or medical facility
Other:
6. Which best describes your typical RPTA trip?
Mark only one option.
My residence/point of origin and destination located in the same Parish.
My residence/point of origin and destination located in different Parishes.
Unsure
7. What is your average one-way travel time via RPTA?
*
Number of minutes
Your answer
8. On average, how many times per month do you transfer from RPTA to another transit system(e.g., NORTA, JeT)?
Mark only one option.
Never/not applicable
1 to 2
3 to 5
6 or more
Please provide your opinions on the following statements regarding RPTA service provision.
9. I am generally able to secure RPTA bus trips at times that are convenient for me.
Mark only one option.
Always
Usually
Sometimes
Rarely
Never
10. The RPTA bus arrives on time.
Mark only one option.
Always
Usually
Sometimes
Rarely
Never
11. The RPTA buses are clean.
Mark only one option.
Always
Usually
Sometimes
Rarely
Never
12. I feel safe and secure while riding the RPTA bus.
Mark only one option.
Always
Usually
Sometimes
Rarely
Never
13. The RPTA bus typically travels to my destination in a timely manner.
Mark only one option.
Always
Usually
Sometimes
Rarely
Never
14. Making trip reservations with RPTA is easy.
Mark only one option.
Totally agree
Agree somewhat
Disagree somewhat
Totally disagree
Unsure/not applicable
15. The RPTA bus operators I interact with are helpful and courteous.
Mark only one option.
Totally agree
Agree somewhat
Disagree somewhat
Totally disagree
Unsure/not applicable
16. The RPTA dispatchers I interact with are helpful and courteous.
Mark only one option.
Totally agree
Agree somewhat
Disagree somewhat
Totally disagree
Unsure/not applicable
17. I consider the fare I pay to ride the RPTA bus to be a good value.
Mark only one option.
Totally agree
Agree somewhat
Disagree somewhat
Totally disagree
Unsure/not applicable
18. RPTA's level of service and hours of operation are sufficient for my travel needs.
Mark only one option.
Totally agree
Agree somewhat
Disagree somewhat
Totally disagree
Unsure/not applicable
The following questions are optional.
19. Do you have a disability?
Mark only one option.
Yes
No
Prefer not to answer
Unsure/not applicable
20. Do you feel that your disability is accommodated when riding RPTA buses, and when interacting with RPTA bus operators and dispatchers?
Mark only one option.
Yes
No
Somewhat
Prefer not to answer
Unsure/not applicable
Thanks for taking the RPTA Rider Survey!
Please provide any suggestions for improving RPTA bus service in as much detail as possible.
Your answer
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