River Parishes Transit Authority (RPTA) Rider Survey
River Parishes Transit Authority (RPTA) patrons are encouraged to share information about their
experiences with our public transportation service. All responses remain confidential; data is for internal
use only.
1. Please give the address of your residence or primary point of origin when traveling via RPTA *
*e.g., Street name, City, Parish, State, ZIP code
Your answer
2. What is your age? (years)
Mark only one option.
3. On average, how often do you travel via RPTA? *
Mark only one option.
4. When do you typically travel via RPTA? *
Mark only one option.
5. What is typically your destination or trip purpose when traveling via RPTA? *
Mark only one option.
6. Which best describes your typical RPTA trip?
Mark only one option.
7. What is your average one-way travel time via RPTA? *
Number of minutes
Your answer
8. On average, how many times per month do you transfer from RPTA to another transit system(e.g., NORTA, JeT)?
Mark only one option.
Please provide your opinions on the following statements regarding RPTA service provision.
9. I am generally able to secure RPTA bus trips at times that are convenient for me.
Mark only one option.
10. The RPTA bus arrives on time.
Mark only one option.
11. The RPTA buses are clean.
Mark only one option.
12. I feel safe and secure while riding the RPTA bus.
Mark only one option.
13. The RPTA bus typically travels to my destination in a timely manner.
Mark only one option.
14. Making trip reservations with RPTA is easy.
Mark only one option.
15. The RPTA bus operators I interact with are helpful and courteous.
Mark only one option.
16. The RPTA dispatchers I interact with are helpful and courteous.
Mark only one option.
17. I consider the fare I pay to ride the RPTA bus to be a good value.
Mark only one option.
18. RPTA's level of service and hours of operation are sufficient for my travel needs.
Mark only one option.
The following questions are optional.
19. Do you have a disability?
Mark only one option.
20. Do you feel that your disability is accommodated when riding RPTA buses, and when interacting with RPTA bus operators and dispatchers?
Mark only one option.
Thanks for taking the RPTA Rider Survey!
Please provide any suggestions for improving RPTA bus service in as much detail as possible.
Your answer
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